Manage Recorded Calls - v16 Update Issue (call recording)

[clearedgetech]

Hello everyone

My instance was recently updated to v16 from v15.5 and I lost the ability to manage recordings because I do not have a pro license. All extensions are set to record (which I can't modify now) and it appears to be taking all my disk space. The issue is, I cannot go in to see if it is because I am no longer licensed for recording. I am also unable to turn recording off for existing extensions.

Please tell me there is a way to manage this without purchasing a PRO license.

Thanks in advance.

 

[clearedgetech]

The 'Recordings' menu item is gone and I can't find any way to manage existing recordings.

 

[clearedgetech]

I also noticed another PBX that was upgraded to v16 is having a similar problem. It does not have call recording enabled, but it is now doing automatic backups.

Could the automatic backups be using the disk space? I only see one in the "Backup and Restore" folder, but wonder if it isn't showing the previous backups there.

 

[AWS2P]

Please don't use local folder for your backup, if there's a crash disk you can cry a lot resetting manually all your 3cx, You can use external solutions directlty from 3cx CM on google drive or ftp.
If you use this for sure you have a backup elsewhere and non space disk used for that on local.

 

[clearedgetech]

I switched the backup to Google Drive and checked the directory where they were being stored and it only has one backup file.