Manage two extensions on a Yealink T46S / 15.5

[DasGP]

Hi all

I have a 3CX with a SIP trunk. This trunk provides me with 5 phone numbers (DID).

My Yealink T46S works perfectly with the one number I use at the moment, but I would like to extend it to manage two of these numbers. My requirements are the following:

- Incoming call: I need to see if they call via number 1 or number 2
- Outgoing call: It would be perfect to choose the number I call from (1/2)
- Status away/mailbox: I need to be able to set one of these numbers as away while the other one stays active.
Preferably these functions would work with a shortkey on the phone.

Is it possible to achieve that? And if so, what would be the best way? Do I need to configure two different extensions in the phone and use two different browser windows for the two extensions or is there another method?

Thank you very much in advance!

 

[eddv123]

Multiple SIP accounts is what you are after, and where possible is not "supported" as standard.

Your options:

* Provision the device as standard and manually add the second account in the phones interface - note a reset or re-provision would obviously wipe these settings.

* You can hard code them by writing a custom template(s) however:
https://www.3cx.com/docs/custom-ip-phone-templates/

If you want to toggle between the numbers, I have never tested but cannot see an issue as long as you can implement the above properly.

Each would have an inbound rule applied to each number so you could just include these in an IVR with a message perhaps.

 

[eddv123]

This sort of request has been raised several times before - here are the links for your reference:

https://www.3cx.com/community/threads/adding-second-sip-account-to-the-same-phone.52731/
https://www.3cx.com/community/threads/2-accounts-on-1-phone-yealink.50131/
https://www.3cx.com/community/threads/single-ip-phone-for-multiple-extensions.55921/
https://www.3cx.com/community/threads/adding-second-sip-account-to-the-same-phone.52731/#post-216002

There are loads more also if you do a quick Google search.

 

[YiannisH_3CX]

Hello @DasGP

- Incoming call: I need to see if they call via number 1 or number 2

This is possible without a second account as you can setup 2 inbound rules pointing the number to the same extension and name the inbound rules with different names to see where the call is coming from.
For the other requirements i would recommend up-voting the feature requests quoted by @eddv123

 

[DasGP]

Thank you for your replies, the two accounts work perfectly with manual settings for the second account, I'll try creating a custom template now.

The only issue I need to solve is this: Can I somehow set one account/number as away (mailbox) and still accept the calls on the other account?