Manually provision a Static IP phone

[Tony_91]

I have a customer who wants to add a phone but has to assign static ip. I have entered in the account info and network info on the phone but it still shows up no service and not registered. All and any help would be appreciated!

 

[leejor]

A bit more information would be helpful...

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

...and in particular, the make/model of the device.

 

[JohnS_3CX]

Hi Tony,

There might be other reasons beyond the account info that can prevent registration.

Take a look at that link @leejor posted, we will definitely need more info on this one

 

[Saqqara]

Why not give the phone a fixed IP, by setting up a dhcp reservation.

 

[Tony_91]

Hey guys thinks for responding, the phone in question is a Yealink t48s.

 

[Tony_91]

Also the 3cx is version 16.0.8.9, on a Windows 10 server on site, provisioning method is local,and firewall checker is still passing.

 

[JohnS_3CX]

Just factory reset it, set the static IP. Reboot the phone, then auto-configure it from the management console as per the guide. The static IP will remain as you left it.