Mark another user's sms chat as "dealt with"?

[AJD_Tech]

Today I went to text a client from 3CX and received the "Number you have specified has an active conversation with extension xxx" error. The problem is this employee is out of the country for 3 weeks and while I sent him an email and hopefully he sees it and jumps on an marks the convo "dealt with," is there anyway for an admin or system owner to mark another users sms chat session as dealt with?

 

[Charles_3CX]

You can set the system to auto-close messages after a set period of days.

In V18 this is done under the Chat log > settings




In v20 this is under the admin console > Dashboard > Chat Log Settings (Cog wheel)

 

[AJD_Tech]

Thanks, that's a big help. Still wish there was a way to give a user access to take over a sms and/or reassign it.