Max Number of Simultaneous Calls

[dkirk-ads]

In pricing SIP accounts you need to know how many simultaneous in/out phone calls will be occurring. Is there a report or feature in 3CX that shows the maximum number of simultaneous calls on a SIP trunk? Any way to alert the administrator that the limit has been reached, each time that it does?

 

[Saqqara]

No way of getting the the maximum number of calls on SIP trunk.

You can configure email alert if the license limit is reached. - settings - email settings - notifications

Just remember - internal calls between handsets counts towards the sim calls.

 

[cobaltit]

In pricing SIP accounts you need to know how many simultaneous in/out phone calls will be occurring. Is there a report or feature in 3CX that shows the maximum number of simultaneous calls on a SIP trunk? Any way to alert the administrator that the limit has been reached, each time that it does?

So SIP trunks are typically very easy to upgrade. So get the number you need and then if you set that limit (say 4) in 3CX on the trunk configuration page and configure the alerts it will let you know when you reach it. Then you can upgrade the call paths. Your SIP trunk provider should also be able to tell you your peak call path usage (we can). The internal calls @Saqqara mentioned will count against the 3CX simultaneous call limit but not the SIP trunk count.

 

[Cjay]

The previous posts have pretty much answered your original question. However I developed my own method that can produce trunk utilisation & simultaneous call statistics by analysing Call Data Records [CDRs] which are easily generated by your 3CX system.

Details here if you want to try.

 

[dkirk-ads]

The "CallSequitor" is exactly what I was looking for, thank you!