meaning of "System Voice Prompts and Audio Files for music on hold"

[coreybrett81]

Does anyone know exactly what is included in the "System Voice Prompts and Audio Files for music on hold" option for backups?

I only care about my custom IVR recordings, not the voice messages that are built-in to the 3CX system.

 

[craigreilly]

The 'Digital Receptionist' files are in this backup - under httpprompts along with the 'Hold Music' customization - however, I see the current IVR voices are in here too under ivrprompts.

 

[YiannisH_3CX]

Hello @coreybrett81

Please note that by selecting this option the system will backup the audio prompts of the system including your custom ones. There is no option for backing only the custom prompts used in the system.

 

[coreybrett81]

If I restore a backup to a new installation, would the built-in prompts from the backup be used, or the prompts from the new installation take precedence?

 

[YiannisH_3CX]

If I restore a backup to a new installation, would the built-in prompts from the backup be used, or the prompts from the new installation take precedence?

If the prompts are included in the backup then once you restore your custom prompts will be selected.