Media Server Crash permanently

[hamdiyigit]

11:52:36.703 Call::Terminate [CM503008]: Call(33): Call is terminated
11:52:36.703 Call::Terminate [CM503008]: Call(33): Call is terminated
11:52:32.359 Call::Terminate [CM503008]: Call(30): Call is terminated
11:52:32.359 Call::Terminate [CM503008]: Call(30): Call is terminated
11:52:20.390 CallLeg:nConfirmed Session 476 of leg C:33.1 is confirmed
11:52:20.296 CallCtrl:nLegConnected [CM503007]: Call(33): Device joined: sip:[email protected]:5060
11:52:20.281 CallCtrl:nLegConnected [CM503007]: Call(33): Device joined: sip:[email protected]:5060
11:52:20.281 MediaServerReporting::SetRemoteParty [MS210003] C:33.1:Answer provided. Connection(transcoding mode):10.200.80.40:7000(7001)
11:52:20.281 MediaServerReporting::SetRemoteParty [MS210001] C:33.2:Answer received. RTP connection: 10.200.80.10:5016(5017)
11:52:20.281 CallLeg::setRemoteSdp Remote SDP is set for legC:33.2
11:52:18.062 Line:rintEndpointInfo [CM505002]: Gateway:[Telekom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NGAVFXO/6.09.0A.06.09Aug 30 2006] Transport: [sip:10.200.80.40:5060]
11:52:18.062 CallCtrl:nAnsweredCall [CM503002]: Call(33): Alerting sip:[email protected]:5060
11:52:16.875 MediaServerReporting::SetRemoteParty [MS210002] C:33.2:Offer provided. Connection(transcoding mode): 10.200.80.40:7002(7003)
11:52:16.859 CallCtrl:nSelectRouteReq [CM503004]: Call(33): Calling: PSTNline:10009@[Dev:sip:[email protected]:5060]
11:52:16.859 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
11:52:16.859 MediaServerReporting::SetRemoteParty [MS210000] C:33.1:Offer received. RTP connection: 10.200.80.52:16462(16463)
11:52:16.843 CallLeg::setRemoteSdp Remote SDP is set for legC:33.1
11:52:16.843 Extension:rintEndpointInfo [CM505001]: Ext.3805: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/PAP2-3.1.22(LS)] Transport: [sip:10.200.80.40:5060]
11:52:16.828 CallCtrl:nIncomingCall [CM503001]: Call(33): Incoming call from Ext.3805 to [sip:[email protected]]
11:52:16.828 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.200.80.52:5060;branch=z9hG4bK-3ff18ea4
Max-Forwards: 70
Contact: "3805"[sip:[email protected]:5060]
To: [sip:[email protected]]
From: "3805"[sip:[email protected]];tag=8754dc6889ac708o0
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="3805",realm="3CXPhoneSystem",nonce="12849357136:e909194b24bdb896f8d18dad50cdd817",uri="sip:[email protected]",algorithm=MD5,response="f79d1740efc87e2a7c6fd976ca548ab6"
Supported: x-sipura, replaces
User-Agent: Linksys/PAP2-3.1.22(LS)
Content-Length: 0


11:51:54.218 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10009 forwards to DN:8000
11:51:54.218 Call::Terminate [CM503008]: Call(31): Call is terminated
11:51:54.218 Call::Terminate [CM503008]: Call(31): Call is terminated
11:51:54.187 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10009 forwards to DN:8000
11:51:54.171 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10009 forwards to DN:8000
11:51:49.515 CallCtrl:nLegConnected [CM503007]: Call(31): Device joined: sip:[email protected]:5060
11:51:49.515 Extension:rintEndpointInfo [CM505001]: Ext.3838: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-5.2.2(SCb)] Transport: [sip:10.200.80.40:5060]
11:51:49.515 CallCtrl:nAnsweredCall [CM503002]: Call(31): Alerting sip:[email protected]:5060
11:51:49.500 Call::Terminate [CM503008]: Call(32): Call is terminated
11:51:49.500 Call::Terminate [CM503008]: Call(32): Call is terminated
11:51:49.312 CallLeg:nRefer Relpaces: [email protected];from-tag=9b34cec30c8daafo1;to-tag=3d4f4862
11:51:49.312 CallLeg:nRefer Refer: from=[sip:[email protected]];tag=3cd97f5c469ac58di1; to="Telekom"[sip:[email protected]:5060];tag=1b235363; RefTo=[sip:[email protected]?Replaces=25da2370-a85a55fb%4010.200.80.93%3Bfrom-tag%3D9b34cec30c8daafo1%3Bto-tag%3D3d4f4862]
11:51:47.218 MediaServerConnected [CM112000] Media Server is connected
11:51:47.218 ListenConnect SL: connected santral:0/MediaServer at [santral]/MediaServer
11:51:47.187 ListenDisconnect SL: disconnected santral:0/MediaServer at [santral]/MediaServer

 

[hamdiyigit]

System event log message is : Faulting application 3CXMediaServer.exe, version 5.1.4128.0, faulting module 3CXMediaServer.exe, version 5.1.4128.0, fault address 0x0000e000.

System: Win2003 R2
Version : v.5.1.4128

Ps. : If I use v.3.xxx , never crash my media server

 

[igor.snezhko]

Reaistall Windows and do a fresh install of 3CX

 

[hamdiyigit]

Hi ,

If this operation absolutely solved my problem , ofcourse I can this

Are you sure ?

Thank you,

Hamdi Yigit

 

[igor.snezhko]

I think this is more quick and robust solution than long time investigations of the authentification problems.

 

[hamdiyigit]

Hi ,

I make format my system and reinstall OS , and install 3cx v.5

But not change anything ...

still .. Media server crash permanently..

And now , I have return to v3..

 

[igor.snezhko]

What other software are you using on same PC? DO you disable firewall?

 

[N_G]

Maybe its related to the hardware you are using. Please post what VOIP provider or phones or VOIP gateway you are using... Also are you running a particular language version of Windows?

 

[hamdiyigit]

My system details :

OS : Windows 2003 Server R2 English
Gateway : Multitech Multivoip MVP210 (2 Analog Ports) and MVP410 (4 Analog ports)
Phones : Linksys SPA922 , SPA962 , Linksys Pap2 ATA, 3CX Client Softphone

There is no firewall enabled and not installed any other third party firewall software on my system.
And there is no antivirus software installed on my system.

I change my system hardware(I change ,CPU,mainboard,ram,hdd, even OS) and try again , but my problem is not solved.

Win2003 server R2 English : Problem
Win2003 Server R2 Turkish : Problem
WinXp Pro English : Problem
WinXP Pro Turkish : Problem

When I use v3.xx , not any problem with Media Server ...

Thank You,
Hamdi Yigit

 

[landfiets]

There are settings in the configuration to check or uncheck that PBX delivers Audio as well in the extension side as in the provider side. Please play around with these settings and see what changes.

 

[hamdiyigit]

I change PBX delivers audio , check , uncheck and test again but is problem not solved.

I see , incoming call process already transcoding mode on the v.5.xxx ; only extension to extension calls by-pass mode ;
and when I stop 3cx phone system services on the server, all calls (extension to extension or extension to gateway or gateway to extension) terminated.

But on the v.3.xx , when I stop 3cx phone system services on the server never terminate any calls.