Menu of options during Holiday Hours

[mrmmd]

We are a service company so we provide after hours support for our customers. I want to use Global Holidays so I can set them for the year and be done. On those preset holidays I need to play a message and give customer option to reach our after hours answering service who will then dispatch a technician.

From what I see, if using Global Holidays. it just plays the holiday greeting and the call ends.

How can I handle this? I looked at CFD but you can't specify dates like holidays there.


I somehow posted this on my old free account from 2007 so reposting it now as a customer.

 

[Saqqara]

Holiday setting will be routed to the hol ivr - this is where you can route calls based on user input

If you add a prompt in the holiday setting, this will play to the caller - if you leave this empty the prompt in the hol ivr will be played. Add the prompt in the require setting

 

[NickD_3CX]

Closing this thread as it is a duplicate of https://www.3cx.com/community/threads/holiday-but-still-need-to-route-calls.80058/