Messaging in 3cx using Twilio Phone Service

[jlhuser]

I use Twilio for my SIP trunk provider for 3CX. I am using some automation with Integromat and Active campaigns to be able to automate text messages to customers requesting information.

The flow is that a potential customer requests information from our website. Active Campaigns is updated with the new lead and webook is sent to Twillio to send them an initial text message. When the customer texts us back it comes into our 3CX messaging queue.

I cannot find a way for me to call a 3cx webhook or any other mechanism that would allow me to put the outbound message into 3cx so we can see the message that the customer is replying to. If anyone has any ideas on how i can either automate the outbound txt message through 3CX or get the outbound message to show up in 3cx?

Thanks!

 

[Evolute IT]

Open the messaging section, click Add SMS, select Twilio and click OK.

Follow the on-screen instructions to configure the SMS integration.

P.S.: you'll need a Pro or Enterprise license to use this feature.

 

[jlhuser]

Yes, I already have this setup and I can send and receive text messages inside of 3cx using the twlio messaging integration. When I call a webhook directly to twillio to send a text message it bypasses the 3cx system. The outbound text message does not show up in the 3cx app. When the customer replies to the message we do not see the outbound message that was sent directly through twillio. I dont see any way to make a call to the 3cx system to automate the sending of a text message and have the sending message show up in the message queue for that number.

 

[Evolute IT]

Yes, I already have this setup and I can send and receive text messages inside of 3cx using the twlio messaging integration. When I call a webhook directly to twillio to send a text message it bypasses the 3cx system. The outbound text message does not show up in the 3cx app. When the customer replies to the message we do not see the outbound message that was sent directly through twillio. I dont see any way to make a call to the 3cx system to automate the sending of a text message and have the sending message show up in the message queue for that number.

At the moment, there is no way to call an API on either to allow the message to show up.

However, that might be coming with the V18 REST API that should be release a few updates after the initial release.