Messaging to a queue

[AlbertT]

I was wondering if there was a way to set it up that a message sent to a queue would appear on all the agents in that queue. We are testing it, and it appears the first agent that responds gets the message, however if another agent needs to also respond, we have to transfer the message.

Is there a setting I am missing that will show that chat on all agents?

Thanks

 

[Evolute IT]

I was wondering if there was a way to set it up that a message sent to a queue would appear on all the agents in that queue. We are testing it, and it appears the first agent that responds gets the message, however if another agent needs to also respond, we have to transfer the message.

Is there a setting I am missing that will show that chat on all agents?

Thanks

In your call queue Chat options, set it to Manually take. This way, agents can reply and the chat stays in the queue.

 

[AlbertT]

that's awesome thank you so much.