Microsoft softphone - pop-up append prepend names to Caller ID

[ArneDery]

As we are switching our customers to the softphone app, we are starting to notice the small differences.
Or sometimes were are pointed at these differences by the powerusers of our customers.

The phonebook options append or prepend Queue or DID/DDI names does not apply to the microsoft softphone app pop-p



Below a comparison to the PWA pop-up:
Top = PWA
Bottom = Softphone




I've been looking at the phonebook settings but don't seem to manage to bring back the queue or DID name.
This queue or DID name is important for the users to know how to addres their customers. for example (French queue, dutch Queue namings)

Anyone knows if we can bring this option back?

 

[ThomB_3CX]

This is a known issue and we are working on a fix

 

[ArneDery]

This is a known issue and we are working on a fix

Great to know you're working on it, and thanks for the swift reply.
Keep up the good work