pwa

  1. Issues with Call Queue time accuracy in PWA.

    Hi all, I have been told by some of our users that their log in/log out times and call times are often incorrect by anywhere from 1-15 minutes. For example, one of our users that frequently logs in and out of their call queue sent me this specific example. User signs in like normal, then goes...
    • PSC-Makc
    • Thread
    • call queues pwa reporting errors
    • Replies: 3
    • Forum: Web Client

  2. Jabra Evolve2 55 + Link 390: Headset buttons don't work on the first incoming call (PWA)

    Hi everyone, I'm experiencing a reproducible issue with the 3CX PWA and a Jabra Evolve2 55 using a Jabra Link 390 USB dongle. Environment 3CX PWA (latest version) Google Chrome (latest) Windows 11 (fully updated) Jabra Evolve2 55 Jabra Link 390 Latest Jabra firmware Jabra Direct installed...

  3. PWA Dialer Obscures Panel Info

    I've deployed the PWA Client to my Citrix environment. Some Agents will be expected to monitor different Queues with the PANEL tab, and all staff will have IP Deskphones registered to their extensions. An important part of the Panel view is the listing of different agents' Answered and Abandoned...

  4. Access to incoming calls on macOS: no pop-up despite using the PWA

    Hello, Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users. Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls. The ringtone works fine, but users often have to search for the application...
    • N-AGPRO
    • Thread
    • feature-request headset incoming-calls macos notifications pwa usability webclient
    • Replies: 0
    • Forum: Web Client

  5. Calls disappear from PANEL view in the PWA client when transferring from queue

    We are experiencing an issue with the PWA client, which we switched to after encountering problems with the Windows Store app. The challenge is that calls disappear from the PANEL view when transferring from one queue to another. When transferring directly from a queue to an agent, there are no...
  6. NickKulkarni

    PWA Panel not showing Queue status and name for users only on Admin/system owner extension.

    Hi All Version 20.0 Update 7 (Build 1080 Release) self hosted. PWA in MS Edge Version 143.0.3650.80 (Official build) (64-bit) Windows 10 22H2 with extended security updates enabled. Have just noticed, because the boss asked me to see who was logged in to which queues that I cannot do that from...
  7. rhaker

    Transcoding bug with PWA

    One of my users can't transfer calls, when they do this error is displayed: Failed to execute 'setRemoteDescription' on 'RTCPeerConnection': Failed to parse SessionDescription, a=rtpmap: 2 G726-32/8000 Duplicate statistically assigned payload type with contradicting codec name or clock rate...

  8. How to change name of device in 3CX PWA

    Hi all, I am having an issue trying to figure out how to change the display name underneath this section of the 3CX PWA. We have a few users with multiple phones tied to the same account. We have noticed the phones will show up here with very similar names (showing different IP address and...

  9. 3CX PWA: switch microphone audio in active call

    Using 3CX PWA on Windows 11/Chrome we want to switch the audio in an active call from Yealink BT51 headset to a Yealink CP700 speakerphone. This works for the audio output but not for the microphone. While a call is active the user navigates to "Settings -> Audio/Video" and changes the settings...

  10. MacOS PWA pop-ups

    I installed the PWA on MacOS (Monterey), changed the notification and pop-up settings in Chrome, and changed the settings in the system settings. See this link for a hint: https://www.3cx.com/community/threads/macos-chrome-extension-no-notification-on-new-message.78432/. Unfortunately, I only...
    • Dejwid
    • Thread
    • pop up call pop-ups pwa
    • Replies: 2
    • Forum: Web Client

  11. Issues after upgrade from v18 to v20, PWA App stuck in constant Disconnect/Reconnect Loop.

    Hello, First time poster, long time forum trawler. We recently upgraded one of our clients from v18 to v20 on a cloud hosted Debian Server. I went through the checklist that I found in the blog posts, although this was helpful it seems to be missing some key details. The most important one...

  12. System-Critical Registration Loss: Yealink WH64 DECT Headsets and 3CX v20 Compatibility

    System Configuration: 3CX v20 web client (PWA) with Yealink WH64 DECT headsets Version: 3CX Enterprise SC96 (Prod), 3CX Enterprise SC4 (Lab) Severity: Critical – impacts call handling and customer service Nature and Scope of the Problem Our organization is experiencing a system-critical...
    • JIX IT
    • Thread
    • calldrop headset pwa wh62 wh62 headsets wh63 wh64 headsets yealink yealink pwa
    • Replies: 2
    • Forum: Web Client

  13. "SIP:" Protocol

    Hi everyone, Hope you're all well, Hopefully someone has run into this before, I've got a customer who is looking to integrate between 3cx and OpenCRM. According to the OpenCRM website it's just a couple tick boxes and pasting a URL which I've done but I'm hitting an issue because within...
  14. Arthur.b

    Web interface request : Show assigned DID number(s) on contact card

    Hi everyone, To facilitate the exchange of information with external contacts, we would like to be able to view an employee's DID number(s) on their contact card. Currently, only the internal number, email address, and mobile number are displayed. Below is an illustration of what this could...
    • Arthur.b
    • Thread
    • contact did display extension view pwa team members web
    • Replies: 0
    • Forum: Web Client

  15. PWA app randomly not ringing for call queues, and SLA missed calls being transfered to system owner

    Hi everyone, We're brand new to 3CX, setup so far has been easy and the system is working well, however we have a couple of issues I can't get my head around..... First is that calls from queues in the PWA app don't always ring the agents in the queue. I have checked that the agents available...
    • EMAT-Dave
    • Thread
    • pwa sla time system admin
    • Replies: 5
    • Forum: Windows

  16. macOS Sequoia 15.3.1 - issues with web client (multiple browsers)

    Hi All Any advice regarding this... Web clients on MacOS Sequoia 15.3 and 15.1 Theres no sound on either end - Mic permissions are enabled and multiple browsers were tried(safari, chrome and Firefox) But teams calls on the same devices work (app not browser)

  17. timeout session when inactive

    Hi there, does anyone know if there is a possibility to set a timeout after X minutes or hours when a webclient is not active because of closing the app/browser or when the computer is off? regards :-)

  18. No Push notifications on windous in Edge PWA

    Hi everyone, im new in V20.0 Update 3 (Build 806) and now have problem with call notifications. My system run in AWS with SBC on Raspberry. Several of my college use PWA and receives same problem. I already check all notifications in browser, but still have problem. I also try this variant...
    • Hromodeus
    • Thread
    • edge notificaition pwa v20 client web client
    • Replies: 7
    • Forum: Web Client
  19. ArneDery

    Microsoft softphone - pop-up append prepend names to Caller ID

    As we are switching our customers to the softphone app, we are starting to notice the small differences. Or sometimes were are pointed at these differences by the powerusers of our customers. The phonebook options append or prepend Queue or DID/DDI names does not apply to the microsoft...
    • ArneDery
    • Thread
    • pop-up pwa queue names softphone
    • Replies: 2
    • Forum: Windows
  20. ArneDery

    PWA vs Microsoft store Softphone music on hold inconsistency

    Hi all, anyone a solution for this one? When being on a call in the PWA v20 and you click on transfer a call, then the MOH is only playing after dialing a colleague or contact. In the Microsoft softphone the MOH is playing from the moment you hit transfer (which is the desired behavior) For...
    • ArneDery
    • Thread
    • moh music on hold pwa softphone transfer
    • Replies: 0
    • Forum: Web Client
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom