softphone

  1. Isolated Softphone Config

    Hi, just wondering if it's possible to add a softphone that can be isolated in the extension pool? By that I mean the softphone works as per normal (calls in route to it and it can call out all depending on the rules), but it cannot 'see' other extensions, or call them. So anyone using the...
  2. ArneDery

    Queue chats in Windows softphone client

    With the increasing use of Ai in call and chatflows, the requests on having visibility of the 'shared' interactions increases as well. Something which is missed by a lot of our clients is the fact that they cannot see the queue chat history in the windows client. In the webclient you have...
    • ArneDery
    • Thread
    • chat chat history softphone
    • Replies: 0
    • Forum: Windows
  3. ArneDery

    Incoming call shows number - when answered you stay on team page

    By default we have the view of our Client on team. When a incomming number is answered, then the view stay on team, and does not switch to the numberblock. Is there an option that i have missed to when answered, the view of the app changes by default to the callcontrols? This would a awesome...
    • ArneDery
    • Thread
    • callcontrol softphone windows app
    • Replies: 7
    • Forum: Windows
  4. ArneDery

    Append/prepend departement names like queue names to the call popup

    It would be nice to have the possibility to append or prepend the default department info for internal calls. The way queue names or DDI names kan be added to a Caller ID In bigger companies we often get the question if this can be added in the call popup, or dialer window. Why? There...
    • ArneDery
    • Thread
    • append callinfo phonebook popup prepend softphone
    • Replies: 0
    • Forum: Web Client
  5. ArneDery

    Windows softphone app - active call always visible

    I would like to pitch in on the idea with some possible visuals. This gives you control over the ongoing call even if you are looking for something in one of the other tabs. As this would greatly improve the usability of the app. You can see 4 buttons added: Hangup, Mute, On Hold and open the...
    • ArneDery
    • Thread
    • active calls softphone windows app
    • Replies: 0
    • Forum: Web Client
  6. Tony Cave

    Override Office Hours in Windows Softphone App/iOS App etc

    As we can no longer use the dial codes without adding the Call flows, it would be really helpful if the 'Override Office Hours' option was enabled in the Windows Softphone as well as the iOS and Android Apps.. This would make the overide system incredibly flexible and arguably it would be a...
    • Tony Cave
    • Thread
    • hours ios override softphone windows
    • Replies: 0
    • Forum: Web Client

  7. Windows Softphone (v20) - cant paste screenshot into chat

    New Windows chat seems do not support pasting screenshoots - which is key feature for my users Can you please enable it?
    • MaciejP
    • Thread
    • chat softphone
    • Replies: 2
    • Forum: Windows

  8. New Windows Softphone (v20) - cant open images from chat

    I can see thumbnails Thumbnail images are shown in the chat list. When I click the ‘Download’ button, something happens there, but after it has been transformed to ‘Open’, nothing happens. In a word, I cannot see the pictures in full size How can I change this? Nowhere do I see any settings...
    • MaciejP
    • Thread
    • chat softphone
    • Replies: 3
    • Forum: Windows
  9. ArneDery

    Microsoft softphone - pop-up append prepend names to Caller ID

    As we are switching our customers to the softphone app, we are starting to notice the small differences. Or sometimes were are pointed at these differences by the powerusers of our customers. The phonebook options append or prepend Queue or DID/DDI names does not apply to the microsoft...
    • ArneDery
    • Thread
    • pop-up pwa queue names softphone
    • Replies: 2
    • Forum: Windows
  10. ArneDery

    PWA vs Microsoft store Softphone music on hold inconsistency

    Hi all, anyone a solution for this one? When being on a call in the PWA v20 and you click on transfer a call, then the MOH is only playing after dialing a colleague or contact. In the Microsoft softphone the MOH is playing from the moment you hit transfer (which is the desired behavior) For...
    • ArneDery
    • Thread
    • moh music on hold pwa softphone transfer
    • Replies: 0
    • Forum: Web Client
  11. AshishKushwaha

    3CX Extension are not registering on softphone

    Hello Guys, I need assistance with understanding how to register my 3CX extension to a softphone. Currently, when I try to register, I am receiving a 403 invalid credentials error, despite entering the correct password. I have attached the logs from the activity logs for further reference...
  12. Chris Walters

    Softphone/CTI default control moved in v20

    The default operation for softphone/cti used to be in Users > Extension > Phone Provisioning > 3CX APP. We recently upgraded to v20, and that section is no longer there. Where can I go to toggle the default softphone client operation between CTI/Softphone now?
    • Chris Walters
    • Thread
    • cti phone preference setting softphone
    • Replies: 1
    • Forum: Windows
  13. ArneDery

    Softphone: custom status labels not showing in teams overview

    Hi, I've searched for relevant topics but could not find one. Hence the new post. Has anyone else noticed that the custom label for statusses are not updated in the team overview? When setting up the systems this one of the main items we tend to discuss with our customers, and has a lot of...
    • ArneDery
    • Thread
    • custom softphone status
    • Replies: 3
    • Forum: Windows

  14. V20 Softphone Features

    @Nick Galea We are using the V20 softphone and have the following features/comments. We hope that this will be checked and integrated if necessary. - Pick up - Copy number via hotkey from the clipboard to the softphone - Call list -> there is no filtering for missed/incoming/outgoing calls -...
    • PMWorks
    • Thread
    • softphone v20 v20 client
    • Replies: 2
    • Forum: Windows
  15. ArneDery

    Status circle could using some beefing

    Every time I open up the new softphone client I find it hard to see my own status and those of a teammember. When searching for a teammember in the dialer the status is not visible . To see the status of a teammember before calling them is one of the big pro's of the current...
    • ArneDery
    • Thread
    • indicator precense softphone windows
    • Replies: 11
    • Forum: Windows
  16. Piccinini

    APP Chat, grupos se vëem

    Boa tarde, Pergunta aos amigos do 3CX, tenho dois grupos, financeiro e RH, estão cadastrados corretamente em grupos e permissões para não serem vistos ( e isso funciona muito bem) entretanto, no APP celular, na aba CHAT, estou visualizando todos os membros cadastrados na empresa, qual a solução ?
  17. SteveITS

    New v20 softphone

    The picture from https://www.3cx.com/community/threads/v20-3cx-reloaded.122495/ doesn't show an expanded dialer; does the new softphone have BLF? Hoping that little arrow in the top left pops out the BLF panel... :D We heavily use those for shared parking, and the post compares the app to the...

  18. Solved softphone unpark issue

    Softphone client unpark does not work. The call is being parked by user using transfer *00. Another user dials *10 on 3CX softphone client (iphone - iOS). 3CX app cuts the ending zero and is unable to pick up the parked call. Does anyone know why?
    • IsaacK
    • Thread
    • park softphone unpark
    • Replies: 7
    • Forum: iOS

  19. Phone Ring and Caller ID NOT following to some in ring group after Digital Receptionist menu press implemented

    Hi been going round and round with this. Now time to ask the pros... So, Hosted PBX (Pro 18 8SC) SIP Provider (Flowroute)DID set to ring extension in SIP Trunks. The extension is 800all (a ring group with 6 phones and 3 softphones). In this scenario all works as expected, the phones ring...
    • skycom10
    • Thread
    • caller id digital receiptionist ring group caller id softphone
    • Replies: 9
    • Forum: Phone System / PBX
  20. TPR3CX

    Improving call quality

    Greetings, I am wondering what I can do to improve call quality in 3CX. If I call someone via 3CX to their 3CX ext using softphones, the call has a lot of ambient noise. However, if I call the same person using Microsoft Teams, and we both use the same mic and speakers, the call is much...
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