Migration to Azure has stopped Android and IOS Push

[Glen Scaglione - Deployus]

Hi Guys,

Got a weird one that I am unable to figure out.

We have migrated our 3CX server to a hosted server in Microsoft Azure as we were having SIP issues on premises. Since migrating the server, push notifications to Android and IOS have stopped.

I have checked and can confirm that all 3CX ports have been opened, the server is setup to directly talk to the internet (no NAT Gateway or firewall), that handsets and Windows clients are working. I can make outbound calls from the app but incoming push notifications are not working.

Am I missing anything?

3CX Phone Information: 3CX v18 Update 4 (Build 965)

Update:

I have followed the Android Troubleshooting guide and Keep Alive allows the phone to get updates. However, when disabled it stops working. In the event that Azure is filtering outbound connections, I have added specific rules to allow outbound 443, 5223 and 2197 for push services, and this has made no difference.

 

[Glen Scaglione - Deployus]

UPDATE:
I have removed and re-add the inbound and outbound rules to the server, and I have restarted the server. Push notifications are not being sent from the server. I have run the Android Troubleshooting guide and again, keep alive is the only way that Push notifications will work. Are there any tests that I can do from SSH to ensure that nothing is blocked? I can only see tools for incoming communication tests, which are successful.

 

[CentrexJ]

Does 3cx firewall checker pass? Have you tried reprovisioning the phones? Delete the account and re add.

 

[Glen Scaglione - Deployus]

Does 3cx firewall checker pass? Have you tried reprovisioning the phones? Delete the account and re add.

Hi CenterxJ,

Firewall check is all green. i have created new extensions to test with and same issue.

Keep Active is the only feature to have this work so trying to work out what else it could be

Glen

 

[CentrexJ]

Hi CenterxJ,

Firewall check is all green. i have created new extensions to test with and same issue.

Keep Active is the only feature to have this work so trying to work out what else it could be

Glen

Upgrade to latest 3cx v18 build update 6 likely you are missing a push certificate or something that is corrected.

 

[Glen Scaglione - Deployus]

Upgrade to latest 3cx v18 build update 6 likely you are missing a push certificate or something that is corrected.

Thanks.

I will try this out on our lab image of the server, as they are using T29G handsets which stop provisioning with update 5 and beyond.

Regards,

Glen Scaglione