Migration to V20: Webclient bug: users appears unregistered and can not receive call

[dcorazon]

Hey All, hope you're doing well.

I migrated one of my clients' 3CX today and a have a little bug on the webclient. When they access the web client, they appear inactive and invisible, making it impossible to call them since they aren't registered. However, using the mobile and Microsoft applications works perfectly, as they show up as registered. Nevertheless, I need to use the web client.

I checked the forum, and some people suggested verifying if notifications were enabled, which I did, but it didn't solve the problem. Same, at the department level, I made sure to check the option to publish presence.

I migrated 5 servers this night and i was forced to rollback 4 of them to V18 because the webclient is the one exclusively used.

Does anyone have any idea what's going on and how i can resolve the issue ?

 

[TheodorosG_3CX]

Can you please follow steps as per this forum post to enable notifications for the user and check again?

 

[dcorazon]

Thanks @TheodorosG_3CX. Sorry for the late. it's seems come from my browser. It's working on Chrome and Edge.
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Another question is how can i bulk édit users to disable the show Call option? I though we can untick the box by going on department but there is was gray out. So i had to go on every user and on the view tab, untick the box but how do i manage to do this for all users (Doing this manually for each user is not desirable given the number of users I have and the number of servers)
Thanks

 

[TheodorosG_3CX]

Currently the bulk editing is not available however this is coming on later V20 Update.