Migration

[NUWELLEPIC]

Hi,

We are running version 15.0.60903.0. Before we learned of the pro features, we built out our trees and extensions in the open source version. I have another instance with a Pro trial with 32 call paths. I did a backup of the previous version and it gave me a zip file.

When I run the conversion tool, it says I need a tar file. So I converted the zip to a tar and as I expected the conversion tool does not like the tar file.

Is there another place in the system to get a tar file to restore to my pro trial so I can have my call tress and extensions in the new server?

Here is the error.
Encountered 1 errors:

• File etc.asterisk.tgz is missing from backup, please redo a backup which includes Asterisk settings.

 

[Pierre_3CX]

Hi there,
The conversion tool in question is designed to convert backups taken from Elastix 2.5 or 4.0 to Elastix 5.
In your case as you are running a 3cx phone system v15, you definitely not need the converter, but just need to use the in-built backup and restore feature.

If you need to change license for an existing installation here's how to proceed:
- take a backup that does not include FQDN or license (option to untick in the backup popup)
- if you want to reuse current FQDN on pro license, you will need to release it from the Free PBX Edition license in your customer portal (see http://www.3cx.com/docs/key-already-bound/)
- uninstall this 3cx phone system
- install 3cx phone system on new machine
- restore when prompted in setup wizard stage

 

[NUWELLEPIC]

Hi there,
The conversion tool in question is designed to convert backups taken from Elastix 2.5 or 4.0 to Elastix 5.
In your case as you are running a 3cx phone system v15, you definitely not need the converter, but just need to use the in-built backup and restore feature.

If you need to change license for an existing installation here's how to proceed:
- take a backup that does not include FQDN or license (option to untick in the backup popup)
- if you want to reuse current FQDN on pro license, you will need to release it from the Free PBX Edition license in your customer portal (see http://www.3cx.com/docs/key-already-bound/)
- uninstall this 3cx phone system
- install 3cx phone system on new machine
- restore when prompted in setup wizard stage

Ok, thanks. It was actually the open source of Elastix. I mis-spoke on the old version we were running so your answer still helped.