Solved Migration

[MattiaM]

Hello, I just migrate from hosted version to AWS.
Now, an half hour after migration, still answer the old Voice Mail. Is normal?
Is just the DNS propagation?

In the customer portal the instance still show the old IP but in the control panel is all updated and using the softphone i can call e use my trunksip.

The problem is that at the moment i can't answer inbound calls because they are redirected to the old voice mail.


Mattia

 

[cobaltit]

Did you ask 3CX to shutdown your old instance? If not, you need to do so

 

[NikosT_3CX]

@MattiaM if your PBX is hosted by 3CX open a support ticket to delete the instance.
Proceed with this : https://www.3cx.com/community/threads/delete-instance-hosted-by-3cx.75573/
If your PBX is on premise and you migrated that one then you will have to shutdown this machine at your site as you will have conflicts as the one you are facing.

 

[NikosT_3CX]

@MattiaM as per ticket you opened with our Cloud Team all is sorted now.
As I can see your FQDN points to your AWS machine so all must be ok now.