misconfiguration outbound voip/sip axtel

[clonick]

Hi to all

2 weeks ago I finisedh installed correcly the test pbx server, i'm using axtel provider for inbound and outbound, but some days ago i was not able to make calls from extensions, only i can recibe (inbound calls)

when i call a number, the 3cx shows than the extension is trying to make call, (calling status) but in the trunk status it never shows calling or something, also in a polycom phone i recive the error 408 and in grand stream i recibe 480 in the lcd screen.

so in the next log the info is:
89900000 = the number than I tried to call from the extension
192.168.0.100 = local ip of the server
10003815430ip = auth id of my voip provider
mty13.axtel.net = host and out proxy of my voip provider

NOTE: IN THE NEXT PARAGRAPH, AT THIRD LINE IT SAYS \\@mty1.axtel.// were it was exact copy/paste from log, but the server must be mty13.axtel.... as it shows in the other lines.... this is common? why ? or could be part of the problem?

08:13:34.887  [CM503020]: Normal call termination. Reason: No answer
08:13:34.887  [CM503016]: Call(16): Attempt to reach <sip:[email protected];user=phone> failed. Reason: No Answer
08:13:34.886  [CM503003]: Call(16): Call to sip:[email protected]:5060 has failed; Cause: 408 Request Timeout; from IP:207.***.***.154:5060
08:13:14.691  [CM503025]: Call(16): Calling VoIPline:89900000@(Ln.10005@AxtelHQ)@[Dev:sip:[email protected]:5060]
08:13:14.566  [CM503004]: Call(16): Route 1: VoIPline:89900000@(Ln.10008@AxtelHQ)@[Dev:sip:[email protected]:5060]
08:13:14.562  [CM503001]: Call(16): Incoming call from usrext1000 to <sip:[email protected];user=phone>

i believe than is a mismatch config of the outbound sip parameters...

any suggestion ?!?

 

[markshehan]

You will need to run a wireshark to see if it is leaving 3cx and if you are getting a response from the provider.

The error is saying a time out from them. A good place to start is to check firewalls in case something changed. Then call your provider to see if they see your invite coming to them.

 

[sigma1]

Run firewall checker. It looks like your SIP trunk provider is not able to reach your PBX or is simply ignoring you (dropping packets). Wireshark would help

 

[clonick]

ok, i will try wireshark but the firewall checker says all is passed, soo ...
i thing is a mismatch config of the outboud sip parameters, cuz in the log apparently is sending the lan ip no the public ip....

thanks