Missed Calls Not Showing in Call Log

[levilund]

Hi there,

I'm currently experiencing an issue in one of our multi-tenants where if the calls reach the voicemail of said queue, it is not showing up as a missed call in the history or prompting that there is a missed call.

The devices the customers are using T54Ws and W76's

We have already tried factory resetting the phones and trying to check in YMCS to see if there are any settings on the phones blocking this.

Any assistance would be appreciated.

Thanks.

 

[Alphabetic]

See if this helps

 

[levilund]

Hey mate,

That’s option is toggled off already. Not sure if I’m reading it wrong but does that mean that it will hide abandoned calls?

The customer is asking for the calls to be shown if they are missed and go to voicemail

 

[Alphabetic]

Yes, i've checked it on because I dont want to see them, I was just pointing you in the direction to see if this was your issue.