Solved Missed Calls Returned Update

[dmv]

We have a lead that we are trying to close however one of the essential requirements they have listed is the ability to be able to identify whether a missed call has been returned easily from a ring group or call queue.
The lead is a recruitment company and when they post jobs they get a lot of calls coming back in which on a regular occasion will result in a missed call. The team then share the responsibility of returning the calls however would like an easy way to identify whether the missed call has been returned.

Any ideas? I am unsure how I can deliver this requirement to the customer?

I would really appreciate any help on this?

 

[Evolute IT]

Use a call queue, missed calls will show up in the Abandonned Calls on the Webclient, and you can use the small checkmark to mark it has dealth with.

 

[ChrisC_3CX]

@dmv,

What @Frederick Marcoux mentioned is indeed how you would let other agents of the Call Queue know that a missed call was taken care of.

Also bear in mind that with Call Queues you could also enable Queue Callbacks which will allow the caller to leave a Callback request while waiting in the Call Queue, so that when it's his/her turn, a callback will be automatically made to the caller's number. and connected to the agent who answered the callback call.

More info on Call Queues can be found here: https://www.3cx.com/docs/manual/call-center-queues/

 

[dmv]

Use a call queue, missed calls will show up in the Abandonned Calls on the Webclient, and you can use the small checkmark to mark it has dealth with.

Thank you so much - I should have known this tbh and I was quite smug highlighting this to the prospect customer. Hopefully now I have handled all objections/ requirements he has stated and will close the business.

Fingers crossed.