Missing Caller Name

[Rmn3]

Hi guys,

i´ve uploaded all of our crm-contacts into the 3cx contacts, so when a customer is calling us, the name will be showed.

But, i don´t know why, since a few days the name is not shown anymore, you can only the number, as before.

What can i do, so that i can see the name of our customer again, while he is calling us?

Thanks in advance.

 

[NickD_3CX]

In the Management Console --> Advanced --> Contacts, can you still see the CRM contacts you imported there?
If yes, how are you answering incoming calls, from a 3CX App or an IP Phone?

 

[Rmn3]

The contacts are still listed under contacts, yes.

We are using the 3cx App besides SNOM DECT-Phones and the snom D765. But indipendant from the usage of phone type, none of our calls shows the name anymore.

 

[NickD_3CX]

How are the calls coming into your system, via a SIP Trunk?
Has anything changed here, like SIP Trunk provider, or settings?

Also in the Management Console Contacts, press on Options and tell us what you have selected here:

 

[Rmn3]

Yes, via a SIP-Trunk.

We´ve updated our SIP-Gateway, nothing really more.

I´ve selected there, that the number must exactly match the caller ID

 

[NickD_3CX]

Yes, via a SIP-Trunk.

We´ve updated our SIP-Gateway, nothing really more.

I´ve selected there, that the number must exactly match the caller ID

OK, change this to as I have in the screenshot and try again.