Missing Microsoft365 login option in V20

[hernanp]

Hi! We upgraded our hosted by 3cx instance and everything is working ok, with the exception of not having the Login with Microsoft option. I've configured the sync with my Microsoft365, but still, the option is not there in the login screen.





Any ideas?

Thanks!

 

[Alphabetic]

Try restarting the hosted instance, otherwise delete the app from 365 side and set it up again.

 

[hernanp]

Try restarting the hosted instance, otherwise delete the app from 365 side and set it up again.

Looking into MS admin to remove the app from the 365 side, but I cannot find it. Where would I go?

 

[Charles_3CX]

Looking into MS admin to remove the app from the 365 side, but I cannot find it. Where would I go?

You can use the reconfigure button under the M365 integration option to simply reconfigure the integration with a new app registration but also ensure all that the options are checked when you connect it, and then also check the option for Consent on behalf of your organization, then press Accept after you enter the 365 global admin account details to log in.

Additionally, check the user's options tab for the option below.

 

[hernanp]

You can use the reconfigure button under the M365 integration option to simply reconfigure the integration with a new app registration but also ensure all that the options are checked when you connect it, and then also check the option for Consent on behalf of your organization, then press Accept after you enter the 365 global admin account details to log in.

Additionally, check the user's options tab for the option below.

View attachment 39517

yeap, did all that. still, no login with MS option is showing

 

[hernanp]

yeap, did all that. still, no login with MS option is showing

found it! In the users tab, it looked like MS 365 was enabled, but it was not. Weird way to show a greyed (blued?) check box. Enabled it again and it's showing now.

Thanks!