Missing the call recording feature

[boogsalmighty]

Hey guys,

Just wanted to confirm if Call Recording (ability to view and download) is present on an Professional Annual license for 3CX? Our client uses version 16.0.910.

The edition comparison matrix does show that Call Recording Transcription and Search is available on the Pro license but it does not appear to be present on their dashboard.

 

[Evolute IT]

Hey guys,

Just wanted to confirm if Call Recording (ability to view and download) is present on an Professional Annual license for 3CX? Our client uses version 16.0.910.

The edition comparison matrix does show that Call Recording Transcription and Search is available on the Pro license but it does not appear to be present on their dashboard.

Try refreshing the license in Settings -> License when refresh the page. It can happens sometimes.

 

[boogsalmighty]

Try refreshing the license in Settings -> License when refresh the page. It can happens sometimes.

Thanks Frederick! That worked.