Mobile app keeps ringing after answering from handset

[lti_2006]

Hi,

We have a couple of users who are currently using handsets. When they answer incoming calls from the handset, the mobile app keeps ringing, even after the call has been answered. Is there a setting to adjust to stop this, or is this a bug? One person has an Android phone and the other has an iPhone. We're using Yealink phones.

 

[KyriacosS_3CX]

Hi,

Is the PBX and apps up to date? Apps work OK if you use them to answer? How are the phones connected to the PBX? Using the build in templates for phones?

 

[lti_2006]

The PBX is on Version 20.0 Update 7 (Build 890 Alpha), and as far as I'm aware, the apps are up to date. The apps work. The phones are connected to the PBX via an SBC. We're using the default config that's pushed out to the phones.

 

[Vali_3CX]

@lti_2006 Those are queue calls I assume?

 

[lti_2006]

That's correct. Team members are also complaining of poor call quality.

 

[Vali_3CX]

For Android, I suggest to turn ON the Keep Active in the client settings.
Unfortunately, for iOS clients there is no workaround, they will stop ringing after 10 secs, it's an about 5 years old issue, due to iOS 13 newer requirements.

 

[lti_2006]

Okay, thanks.