Mobile number SIP trunk ported on 3cx

[Jay Leccio]

Hi all, We are planning to acquire a mobile number with SMS capability(from one of the acredited 3cx SIP provider) and set it up on 3CX. If clients replies/send SMS mesage to that number how does 3CX handles it? also, If i setup an inbound rule for that mobile number, I assume i can direct that to a RG with no issues?

 

[OlegR_3CX]

Hi there.
Indeed, you will be able to route the SMS to the RG/Queue of the agents, or to a specific extension directly too.
So what you will need to do in order to receive the SMS, is make sure that the number that is used for the SMS is assign to RG/Queue/extension so that the 3CX system can route it correctly. In the event if the SMS arrives to the RG/Queue, all the agents will receive a notification in the 3CX app, just like if it was a message from the live chart facebook/website integration (idea is the same).

When it comes to send the SMS, since you will be a memeber of the RG/Queue you will be able to send it out, and if you are a memeber of multiple Ring groups/Queues, you will be able to choose from which number to send the message out.

 

[Jay Leccio]

Thank @OlegR_3CX , I have assigned an SMS enabled number to one of our Queue below. Sent SMS to that number no agent received any message no notifications. No logs/reports as well. anywhere i can further check?

 

[SteveITS]

Did you go through the SMS setup?
https://www.3cx.com/docs/manual/sip-trunks/#h.uphdz78dxdph

 

[OlegR_3CX]

@Jay Leccio are you able to sent SMS? Do you see any error in the Webclient when sending? If no error there (that the message was not sent), you must make sure that the number you send to is in E164 format, as well as you could contact the provider to see if they receive anything from their side.
Here is an additional guide to what our colleague above added when configuring 3CX System with the SMS trunk.

 

[Jay Leccio]

Thanks guys, yes outbound SMS is setup with no issues. DID is setup with E164 format(+6148007xxxx). Able to send out. I'll see what i can find out withing Telnyx. .