Modify dynamically inbound rule routing

[UGRsupp]

Hi,

I have this scenario :

DID --> RG (3 agents) --> dest if no answer: external number.

Sometimes, we need to switch to a particular message similar to a closed message. No calls are expected to come and the customer is invited to call later.
Is there a way a modify from the phone (probably with a button) the inbound rule routing to this closed message ?

Thanks !

 

[VasilisV_3CX]

Hi @UGRsupp,

UPDATE:

You could use the 'Force in / out of office' Dial Code (default: *64). Bear in mind that this will affect ALL DIDs routing and that it will have to be manually forced back in office hours.

Here is a guide regarding this: https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

 

[UGRsupp]

Hi @VasilisV_3CX ,

Thanks but this is not possibile as this will affect all DIDs.

Cheers

 

[VasilisV_3CX]

There is the original way I was going to mention, using a Dummy / Routing extension, but the difference here is that it will not be able to be controlled with a button. You can use the routing extension without time based routing and instead control it via status.

The way you could do this would be by creating a 'dummy' extension which can have routing options based on its statuses. Changing the status of the extension would change between the routing options. You can easily control this by logging in to the extension via the Web Client and switching status. This could be done via the Voicemail menu too which may be helpful. To manage the status via voicemail you can dial the voicemail number (999), then press the press the #. You will be asked for the extension number of the voicemail you wish to listen to, enter the PIN number for that extension. Press 9 for options and 1 to change status.