Modify incomming CallerID / CRM-Integration

[Andreas Jud]

Hi

We want to modify the incomming callerID-Name for all incomming calls.
With our old asterisk we use a Simple AGI-Script which is calling a webservice.

The idea behind is, to display customer-number and name to our Staff, instead of only the phone-number.

How would you implement this feature? I didn't found any global setting to start.

I don't want a complete solution here, but maybe you have a tip, where to start.

Thank you

 

[mariosM_3CX]

Hello @Andreas Jud

Can you please clarify the following?
Are you using the 3cx client or ip phones?
How will you get the extra info of the caller? Do you already have a CRM that you want to use?

 

[Andreas Jud]

Hello @mariosM_3CX

Currenty we use Askozia with a softclient (Bria).
Now we want (have to) switch to 3CX with 3CX-Softphone.

Currently we have a webservice (simple HTTP GET request), which will convert the number to i.e. "[1234] Andreas Jud, City" and asterisk will set this as CallerID (Name).

We have a custom CRM-Solution based on MS SQL. When possible, we want to use our webservice again for 3CX. We are able to modify the webservice when needed.

Thank you