Monitor *all* queues agents status, API ?

[HABELLIS]

Hello,

As an admin, is there a way to check / monitor all queues agents status, without being set in that queues?

Maybe through the API? I didn't find it, but if you have an idea...

 

[GregG_3CX]

@HABELLIS - You should add the "Manager/Supervisor" to the "Notifications" section of the respective Queue(s).



This will enable them to see the status of each of the agents and force login/logout as needed. Just go to the "Panel" tab in the webclient and in the upper right hand corner, select the Queue or Queues that they want to see:

 

[HABELLIS]

Yep, but it's not very synthetic... It's ok for a local manager, but as an admin, we have 70+ queues here...

We would like to have a synthetic view for all queues agents status in one screen. I can create this screen if necessary, does the API give the queue agent status, or is there another way to get the real-time information for all queues?

Optionally, even getting agent status queue per queue (in queue management) in admin console would be a nice improvment.

 

[GregG_3CX]

@HABELLIS You can get the overview of your agents, queue per queue in the Panel view of the webclient. In the upper right-hand corner, select "All"


Then you will see a list of the queue agents, see their current status and which queues they are logged into

 

[HABELLIS]

Yes, but this view is per user, meaning you have to know in which queues each user has to be logged in. And this view needs the user to be at least manager of the queues.

I need a “per-queue” view, with the status of each agent, ideally for the administrator who doesn't need to be in the queues, neither user nor manager.

(obviously, we particularly need to monitor agents who are logged out from their queues...)

 

[VoIPTools]

We can build you a wallboard that shows all the agents assigned to each queue and their status:

• Login status
• Presence status
• Phone status

10+ years ago we developed our own REST / Real-time Events APIs to allow us to do things like this.