Monitor and track calls in use

[Justin Scott]

Hi There,

Wondering if it's possible to monitor and track the number of calls in use over periods of time?

Cheers,

J.

 

[Dave-ee]

You can see active calls in "Receptionist" mode on any 3CX client, but if you want to monitor them and track how many calls were made/received over a period of time then you can use the in-built 3CX Log Reporting system.

More information here:
https://www.3cx.com/docs/manual/

Hope this helps!

 

[eddv123]

Hi Justin,

https://www.3cx.com/community/threads/simultaneous-calls-how-many-are-being-used-in-progress.43378/

This is in progress as a report currently.

If you need something right away perhaps speak to one of the development partners and see if they can acquire this information for you (at a cost of course).

https://www.3cx.com/call-center/crm-integration/

You do have a simultaneous call count on the dashboard itself but this won't give you anything more than how many calls are being used at present.

 

[Justin Scott]

Thanks eddv123. The Report has been in progress for years now, so I won't hold my breath