Solved Monitoring Chats

[Graham Hobson]

How do we monitor the chat between extensions (not Live Chat). We have a prospect who wants to be able to see the chat going from an extension to another extension(s) and so they can check that their employees are doing the right thing.

 

[Evolute IT]

How do we monitor the chat between extensions (not Live Chat). We have a prospect who wants to be able to see the chat going from an extension to another extension(s) and so they can check that their employees are doing the right thing.

Using the Chat Logs. You can enable it on the Dashboard > Chat Logs.

 

[Graham Hobson]

Brilliant - thank you