More Robust Recording Archive Controls

[jhendrickson]

I've searched the Ideas forum for these items and not seen them, and as a non-partner, I cant propose there, so here they are:

First, is there a way to configure recording archiving to trigger based on storage quota or retention on the local server (think outlook auto archive - all items older than 3 months to archive)? I have a google storage bucket running, and as soon a the next month flips the clock to 00:00 it's going to take all of my organizations recordings and put them into archive. They will be unavailable to be played back via phone, and must be re-downloaded at web browser downloads to listen to them.

Secondly, is there a simple web-player component that could be used to play them back in Chrome/Firefox? I'd envision something with a tracking bar, play and speed buttons, and realistically, since its not protected content, it could be just a player that plays that downloaded (to browser cache) file in-situ and not even have to stream it from the server. I don't know how that would impact the system requirements of the server hardware/VM, but it would be a convenient option that would make skimming though the year of calls more accessible than download > play > repeat until I find the one I'm after.

If a partner sees this and want's to raise it, I'd be grateful. If it doesn't happen, then i guess I'm the only one

 

[VoIPTools]

Have you taken a look at our 3CX Recording Manager tool? Our tool includes the following featgures:

• Archives recordings in real-time as soon as the call is completed
• You can have different retention policies for the original recordings as well as the archives
• You can play from the browser either the original or the archived version
• We create a hash of the recordings so you know whether the recording has been tampered with
• You can choose which extensions have recordings transcribed
• You can score how agents handled the call based on multiple criteria you specify
• You can add notes to the recordings and have those notes emailed to the manager and agent
• Easily search for recordings by extension, date, caller, etc.
• Manage 3CX server disk space based on retention policy
• Scrub around in the recording to play from the beginning, middle, end, etc.
• Email recordings