Multi-company & ChatGPT Integration

[jpc0706]

Hello all,

I'm setting up Multi-company with 3CX AI and integrating with ChatGPT.

Does anyone know to what level this is supported? Is there a way for each company/department to have their own integration with ChatGPT or is that shared across the entire system and all companies within?

Many thanks!

 

[KyriacosS_3CX]

Hello,

One account is used across the whole PBX. Are you integrating transcription or AI agents? With the upcoming update 10 some new features/changes make AI integration in MCM more practical.

 

[jpc0706]

Hi, good question regarding transcription or AI agents I feel like both will be used. Probably AI agents for call handling but not exactly sure how transcription would come into play if at all. Do you have any recommendations for how to best go about that?

 

[KyriacosS_3CX]

We are publishing a lot of blogs detailing the setup possibilities, especially of update 10 once it comes out properly. Study at least the ones from the last month.

In any case all AI systems work when an AI edition PBX is in multi-company mode, but since only one key can be used for the whole system (you can use different keys , even different providers for the two subsystems, but each subsystem connects only to one), it is down to the PBX owner (you) to run reports and pass the associated cost to the tenants.

* (If you have some coding skills, U10 has ways of using different AI service API keys for different calls - check out the "Build Your Own AI Voice Applications" section of the Alpha 1 announcement blog )