Multi-Location Failover

[ABKY]

I'm curious as to what the best method for multi-location failover would be. We currently have independent DIDs going to DRs and RGs per location but want the ability to have calls re-route if a location loses internet and all phones at that location become unregistered. I'm aware that I could do it in CFD but before I go down that road, I'm wondering if it could be accomplished natively within management client (v18 Windows currently).

101-103 are location 1
111-115 are location 2 (location hosting the 3CX instance)
121-124 are location 3

Locations 1 and 3 are connected to location 2 via IPSec and if a VPN tunnel goes down or ISP drops connection, I'd like to redirect calls from that location to the RG for location 2 until the connection is restored. All store managers have the app on their phone with dedicated extension but we would like to avoid having any inbound calls route to their apps in case the manager is out of office at that time.

 

[OlegR_3CX]

Hi there.
Failover server will have the same settings of the original one as if you restore from the backup (normally this is the case) and there is no many settings where you can have a different routing of the passive failover server, unless you manually change those settings.

 

[ABKY]

Oleg, thanks for your response but my question is for failover routing of an extension at a remote office, not the failover of the server itself. Sorry if I didn't make that clear. The idea would be if location 1 goes offline, any calls destined for the phones 101-103 would temporarily route to 111 and 112 until location 1 came back online.

 

[OlegR_3CX]

So you mean the routing of the extension itself and in case it does not answer the call?
You can always user forwarding of the user if its not registered, and then send the call there