Multi queue not logging in

[rcanpolat]

Do multiple queue's require IP phone support?

I have 3 users using Polycom VVX411 phones and i can have them active in 2 queue's at the same time.

I'm trying to add 5 users who are using Polycom VVx310's (old phones) and I can only see them logged into 1 queue despite the 2 queue's being setup identically except for the name and extension.

I've tried making them available/unavailable and they just don't appear in the 2nd queue I've made.

 

[Charles_3CX]

You need to check this guide : https://www.3cx.com/docs/pbx-queue-status/

But please note that no assistance is provided when using legacy devices and unsupported VoIP providers, but in your case neither one is what is causing you the issue.

Your issue seems more related to selective queue login/out.