Multi tennant setting issue

[Ocean Support]

There seems to be with the setting for “Calls transferred from voicemail will be routed here” located in System > Voicemail on a multi-tenant instance.

Turning this setting off does not have any effect. With the setting switched off callers are still able to press * and have their call diverted from the voicemail to a user.

The problem with this is that since it is a multi tenant we had calls coming from multiple of our customers to the system admin account which us used by us to manage the system for our customers.

 

[Alejandro_3CX]

Hi @Ocean Support since this is a multi tenant by default the operation extension option in the voicemail is disabled. This is only for dedicated systems. They need to record their own VM greeting too.