Solved Multiple 3CX subscriptions

[jakthree]

I have three 3CX sites.
The Registration Details of Site-1 and Site-2 are
Product Owned by: My Company
user: My Name
e-mail: acct1@mydomain.com

The Registration Details of Site-3 is
Product Owned by: My Company
user: My Name
e-mail: acct2@mydomain.com

When I login to customer/subscription portal as acct1@mydomain.com, I can see subscriptions for Site-1 and Site-2.
When I login to customer/subscription portal as acct2@mydomain.com, I can see subscriptions for Site-3.

I would like all three subscriptions to show up when logged in as acct1@mydomain.com.

When I try to change the e-mail of Site-3 to match Site-1,2 I receive message 'that e-mail is not allowed'.

How do I move Site-3 subscription to Site-1,2 account?

Thank you,

 

[Evolute IT]

When I try to change the e-mail of Site-3 to match Site-1,2 I receive message 'that e-mail is not allowed'.

Odd. This is how we consolidated ours 2 weeks ago.

You're seeing the new beta customer portal, right?

 

[jakthree]

Hi,

You're seeing the new beta customer portal, right?

I am logged in at https://portal.3cx.com/customerportal/profile for Site-3. I enter my e-mail that I use for Site-1,2 and press SAVE. I receive this message


Why is my email address not allowed on Site-3 when it works for Site-1,2?

Thank you,

 

[cobaltit]

I would use the 3CX contact form for this:

https://www.3cx.com/company/contact/

 

[VasilisV_3CX]

Hi @jakthree,

Can you PM me the details to your license keys, email addresses you're using and trying to use and any other relevant details so I can investigate?

 

[jakthree]

VasilisV_3CX
I know what PM is but I don't know how to PM you.

How do I create a PM?

Thank you

 

[jcostlow]

The easiest way for you to PM him is to roll your cursor over his username in the thread and you can then choose to start a conversation.

 

[jakthree]

VasilisV_3CX,
PM sent...

jcostlow,
Thank you.

 

[VasilisV_3CX]

Thanks @jakthree, and @jcostlow for assisting! Will update asap.

 

[VasilisV_3CX]

Update:

By logging in to the original customer portal, @jaktree was able to collect all 3 licenses under one customer account.