Multiple Day Night Control as in Elastix

[Nontas Athanasopoulos]

Hello,

I am testing if 3CX has all the features needed for our company and i came across how different some features are, especially Day Night Flow Control.

We have a central Call Center that has more than 16 Queues (different Brands under the same Company Group) for each language (Gr, En). In the current setup (Elastix 2.5) we have multiple DNFC for every queue because some departments have no standard time schedule and use the DNFC switch to forward the calls to Call Center. So we need to have the ability to redirect separate some queues with simple *XXX command from phones.

This is a presentation of the current setup:
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-Gr > Queue1-Comp1-Gr
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-Gr > Queue2-Comp1-Gr
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-Gr > Queue3-Comp1-Gr
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-En > Queue1-Comp1-En
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-En > Queue2-Comp1-En
DID > DNFC > IVR-Welcome-Comp1 > IVR-Comp1-En > Queue3-Comp1-En

DID > DNFC > IVR-Welcome-Comp2 > IVR-Comp2-Gr > Queue1-Comp2-Gr
DID > DNFC > IVR-Welcome-Comp2 > IVR-Comp2-Gr > Queue2-Comp2-Gr
DID > DNFC > IVR-Welcome-Comp2 > IVR-Comp2-En > Queue1-Comp2-En
DID > DNFC > IVR-Welcome-Comp2 > IVR-Comp2-En > Queue2-Comp2-En

DID > DNFC > IVR-Welcome-Comp3 > IVR-Comp3-Gr > Queue1-Comp3-Gr
DID > DNFC > IVR-Welcome-Comp3 > IVR-Comp3-En > Queue1-Comp3-En