Multiple Desk phones in Dialer causing confusion

[EddieW]

Issue is that a user has desk phones at different locations, and uses the dialer to initiate a call. Without being able to ID them in the dialer, (they both show up as Yealink SIP-T54W), there's confusion about which one will be used to initiate the call.

Ideally will be able to rename them so that they are easily identifiable - can this be done somehow?

If this isn't possible, is there another solution I'm not thinking of?

 

[VoIPTools]

Hi @EddieW,

I assume "the dialer" is a Call Flow Designer (CFD) application. I don't think the CFD has the ability to specify which phone places the call. However, the 3CX Call Control API does. You would need to incorporate into your application some C# code to call the native MakeCall function rather than using the built-in function.

Alternatively, you could use our REST API to perform the MakeCall as a web service. We have several different versions of MakeCall in our API. One of the API's enables you to specify the phone that will place the call.

 

[EddieW]

No, the native dialer in the 3CX Web Client...

 

[ChrisC_3CX]

I'm afraid it's not possible to change but you could probably use the MAC address as a unique identifier.

It should show for the T54W like so: