I have a customer I've been working with who needs to have a prompt play to extensions when a certain internal extension is dialed, it's a silent alarm of sorts that alerts some other extensions assistance is needed at the front desk. The prompt should work exactly how the "Play Announcement" field in the emergency numbers notifications section works when set to a paging ring group where it will automatically intercom a phone and play the prompt. I was able to get this working almost as needed by setting this extension as an emergency number but the primary issue I am having is the prompt played for dialing 911 and the prompt for dialing this internal emergency extension need to be different and you cannot set more than 1 prompt for emergency numbers.
My question is that if there is any way to replicate the behavior of the "Play Announcement" field elsewhere in 3CX or is that only limited to the emergency notifications? I attempted a few things found elsewhere on the forums using CFD to make phones dial an AA with the other prompt but the issue there is it does not just play the prompt and the phones will prompt they are making a call and needs to be picked up. if there is some way I am overlooking to play audio files over a page group like I am able to do with emergency notifications that would make things much easier.
My question is that if there is any way to replicate the behavior of the "Play Announcement" field elsewhere in 3CX or is that only limited to the emergency notifications? I attempted a few things found elsewhere on the forums using CFD to make phones dial an AA with the other prompt but the issue there is it does not just play the prompt and the phones will prompt they are making a call and needs to be picked up. if there is some way I am overlooking to play audio files over a page group like I am able to do with emergency notifications that would make things much easier.
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