Multiple profiles switching on mobile app does not sync

[PCHI]

Hi 3CX Team,

We are facing multiple profiles switching on mobile app does not sync as expected. Mobile app has two profiles added ext-152 and ext-707. Set ext-707 as active and exe-152 as inactive, call to 707 works normally. While switching to ext-152 as active and ext-707 as inactive, call to 707 ringing (this should not be ring). As checking in the log, it shows "the call has been taken by ext-152", like the inactive profile is active. Does anyone see this kind of bugs?

 

[TheodorosG_3CX]

As a first point please remove any sensitive information from the screenshots as those are public posts.
Are there any other endpoints for the extensions?

 

[PCHI]

There are no other endpoints for the extensions. Only added to one mobile application. This error disappears if try to switch multiple times.

 

[TheodorosG_3CX]

On both WiFi and mobile data connections?

 

[PCHI]

This happens on both WiFi and mobile data connections. We also try on different Mobile devices. This bug happens after the last update on 3CX mobile app around 15 January 2026 until now.

 

[Vali_3CX]

@PCHI
If you want to early try our soon to be released beta 20.0.19, please send a PM to me and/or @ThomB_3CX
Thank you!

 

[ConnieC]

We are having this same issue on multiple phones. User has two accounts. When switching from account A to account B the phone still rings for account A and the call logs show the call being answered by account B even thought the call is to account A. This is resolved if the app is deleted and then reinstalled.

Is there a fix coming for this?

 

[Vali_3CX]

Is there a fix coming for this?

If you want to early try our soon to be released beta 20.0.19, please send a PM to me or @ThomB_3CX
Thank you!

 

[PCHI]

Thank you for letting me test on beta 20.0.19, multiple profile switching working fine on beta.
Waiting for the official release of new version!