Multiple SIP Trunk - Startup Pro license

[LuigiL]

Good morning
I wanted to know if it is possible to have more than one SIP trunk with the Startup PRO license.
Currently our company is subscribed to two different providers and we would like to use both trunks with the provided lines.
In our system I have already added one SIP trunk, but when I go into the configuration the "Add Trunk" button is disabled.
Thank you very much.

 

[JohnS_3CX]

Hi,

StartUP only allows a single SIP Trunk to be used.

If your needs go beyond that, consider moving from StartUP to a Dedicated Pro solution, where we host a complete PBX for you.
https://www.3cx.com/ordering/pricing/

 

[Pueraria]

Dear @JohnS_3CX ,
your reply is not correct.

If you look at the "Choose SIP Trunk" feature on that page
https://www.3cx.com/ordering/pricing/
(Full Feature List) you will see:
- StartUP: 1;
- StartUP PRO: yes (no limit is specified).

@LuigiL is asking the reason of his limitation for his "StartUp PRO license", not for the "StartUp license".

Im my opinion, we have a bug either on the Pricing page or in the Hosted "StartUP PRO" implementation.

Thank you in advance for your support and hopefully solution.

 

[SteveITS]

@Pueraria see https://www.3cx.com/community/threa...e-2-more-sip-trunks-fixes.119730/#post-557954:

At the moment no, but you could have multiple trunks in a few months but it will be based on users selecting which outbound trunk they will want to use, not based on outbound dialing rules. You can also auto select based on your caller ID. So lets say you will have a Uk and a US caller ID and then it can call out on the correct trunk based on the caller ID selected. Of course if you call back to a call received on one of those trunks it will automatically call back out on that trunk.

 

[N_G]

Dear @JohnS_3CX ,
your reply is not correct.

If you look at the "Choose SIP Trunk" feature on that page
https://www.3cx.com/ordering/pricing/
(Full Feature List) you will see:
- StartUP: 1;
- StartUP PRO: yes (no limit is specified).

@LuigiL is asking the reason of his limitation for his "StartUp PRO license", not for the "StartUp license".

Im my opinion, we have a bug either on the Pricing page or in the Hosted "StartUP PRO" implementation.

Thank you in advance for your support and hopefully solution.

No it doesnt say that. Any case, no problem at all. Do you want us to refund your startup PRO and reset it to free? Let us know.

 

[Pueraria]

No it doesnt say that. Any case, no problem at all. Do you want us to refund your startup PRO and reset it to free? Let us know.

Thank you for your swift and kind reply Mr Galea. A refund would not solve our problem.

We need an IP PBX solution (i.e. 3CX) supporting two inbound SIP trunks. What options do we have?

Thank you in advance.

 

[Evolute IT]

Thank you for your swift and kind reply Mr Galea. A refund would not solve our problem.

We need an IP PBX solution (i.e. 3CX) supporting two inbound SIP trunks. What options do we have?

Thank you in advance.

You'll need to get StartUP refunded and get a dedicated Pro/Enterprise, and self-host.

 

[Pueraria]

Thank you @ConceptsWeb and @Nick Galea for your swift and kind reply.

If "StartUp PRO" does not support 2 inbound SIP trunks, why does the Full Feature List show support for more than one SIP trunks under "StartUP PRO"?

See attached picture for details. Thank you in advance.

 

[Evolute IT]

Thank you @ConceptsWeb and @Nick Galea for your swift and kind reply.

If "StartUp PRO" does not support 2 inbound SIP trunks, why does the Full Feature List show support for more than one SIP trunks under "StartUP PRO"?

See attached picture for details. Thank you in advance.

Because, as Nick explained, it will support multiple trunks in a few updates. StartUP is still under heavy development while they bring all the features to the Webclient Admin.

 

[bitn2]

Thank you @ConceptsWeb and @Nick Galea for your swift and kind reply.

If "StartUp PRO" does not support 2 inbound SIP trunks, why does the Full Feature List show support for more than one SIP trunks under "StartUP PRO"?

See attached picture for details. Thank you in advance.

At the moment this list isnt very accurate... Sometimes its looks like a wishlist :-D

 

[N_G]

No problem at all @Pueraria At the moment the only option is a dedicated install. Do consider using a SIP trunk that might support multiple numbers or countries as it is easier with one SIP trunk.... If not possible simply use a trial of our dedicated option to see how it would work.

You are right that the feature list could be clearer we will adjust

 

[Pueraria]

No problem at all @Pueraria At the moment the only option is a dedicated install. Do consider using a SIP trunk that might support multiple numbers or countries as it is easier with one SIP trunk.... If not possible simply use a trial of our dedicated option to see how it would work.

You are right that the feature list could be clearer we will adjust

Thank you for your swift and kind reply Sir.

We have the following two independent SIP trunk providers (without PBX) since many years:
- MN in Italy with +39 number;
- SG in Germany with +49 number.
We now want a PBX merging them but want to change neither providers nor numbers.

From the Full Feature List I understood that StartUp PRO would have done the job, but thank to this message thread I understand that we still need indeed Dedicated PRO if we do not want to wait the next few StartUp PRO releases.