Multiple voice prompts during waiting time in queues

[gweijkamp]

we have had several questions to add multiple custom voice prompts in the queue. with such an option the customer can record different messages. while customers are waiting in the queue the customers hear's every x seconds a new message from the company he is calling to, e.g. promo's, new products, upcoming events etc.

 

[JohnS_3CX]

Hello,

Currently the way to do this is to include those messages in your queue's music on hold.

Since you can define a custom MOH for each queue while the customer waits, you can change this music as often as you like. You can also create a playlist if you wish via Settings > Music On Hold > Playlists which can then be assigned to your queue.

The messages will need to be mixed into your music file before you upload it by using any audio editing tools that exist out there (ie. like Audacity)

 

[JohnS_3CX]

-When you put someone on hold, they hear Global MOH (not queue MOH)
-Queue MOH is only played as long as you are in the queue and no agent has picked up your call yet.