Music on hold based on Incoming DID or DR origination

[jeff yager]

Is it possible to use customized music on hold based on incoming DID or DR that the call came in to?

Example, I have 7 different venues that I would like to have custom on hold music playing for. For instance, If i have a call come in to DID for miami venue, it would have different on hold music than my venue in tampa. Would like to customize for each venue with recordings made for each venue.

thanks

 

[Pierre_3CX]

Hi there,
You could have each of your DIDs routed to separate queues, and each of those with their own music on hold.