Music on hold not working

[RO_]

We’re trying to change the hold music, but when we update it through Settings > Music on Hold, the changes don’t seem to apply. We’ve confirmed that the audio file is in .wav format

I've already restarted the services last night.

Could you help us look into this?

Thank you

 

[SteveITS]

There are a few places to set it so which are you testing? Hold, park, and conference calls.

 

[paulodagraca]

Hello @RO_ ,

Just .wav is not okay, please check also if mono and 16bits on 8khz.
There is a 3CX website to help you check/convert the file (if you need).
https://www.3cx.com/docs/converting-wav-file/

Paulo

 

[RO_]

Thanks everyone for the assistance. We tried re-converting the audio and it's now fixed.