Solved "Music On Hold" playing while "Play Intro Prompt" is on

[Ivanb10]

I have a quality assurance message I need to play before ringing the phones. For some reason, the music on hold, which is just the ring, is playing while the play intro prompt is also playing. Any ideas on how to fix this?

 

[VasilisV_3CX]

Hi @Ivanb10,

You could have your intro prompt played by an IVR with 1 second timeout which then connects to a queue that has MOH but no intro prompt. This should allow you to have your message played unadulterated so that users can hear it clearly.

 

[Ivanb10]

Okay thanks!

 

[VasilisV_3CX]

Sure thing @Ivanb10, feel free to open a new thread if you require any assistance.