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Music on hold won

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tcgmuc

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Hi 3CX-Team,

becaus of my now solved problem with dial-out numbers I installed the actual Version of 3CX. Now the music on hold won
 
tcgmuc said:
Hi 3CX-Team,

becaus of my now solved problem with dial-out numbers I installed the actual Version of 3CX. Now the music on hold won
Click to expand...
 
me said:
I got the same problem.
I think it is because the directory the system is looking for(in general settings it is ...data/http/prompts/) was empty.
Is it the same with your installation?
Click to expand...
Yes. It is the same. The simples fix - copy from .../bin to ...data/http/prompts/
I'll try to find reason why there is not onhold.wav in ...data/http/prompts
 
Hi Me, Vadim,

the problem is still there ... the file was in the correct directory .... so I deleted the hole dir and set up the file again via config-menu and it was copied correct in ..\data\http\prompts ... but it won
 
Please, check if your devices support re-INVITE. To get music-on-hold they should either support reINVITE, or be bound to Media Server.
 
Hi Archie,

this feature worked before in Version RC2, but now in RC3 it won
 
Do you have and hard/soft phones handy ? so we can see if the is an installation issue or a device compatability issue.

I know it worked before, but maybe the phone is not liking some new behaviour (or configuration)
 
Hi Support-Team,

so this are my phones:

2 x Linksys SPA941, 4 Lines active
1 x Siemens S450 IP
1 x Linksys WIP330

I tried to disconnect all phones except one 941 and tried it and it won
 
Please, describe in details your settings for 941, including advanced options.
 
Hi Archie,

to post the whole config is a little bit too much I think, but if you need special details, I can post that .... I tried something else before.

I called from a registered phone over an ISDN-Number that is routet to SIPGATE Phone-Nr. I pressed XFer and no music was there. Same procedure, but I called from inside directly our SIPGATE Phone-Nr. and than XFer ... voil
 
tcgmuc said:
So where ist the problem ... if you need a part of the config of the SPA941, I will post it for you, but not the whole one ... sorry.
Click to expand...

No, I don't need settings OF the device (honestly, I don't even know what is it? gateway? sip-phone?) Only settings you've done for 3CX configuration about this device, including advanced options, it this is a gateway device.
 
Hi Archie,

so first step ... the configuration of the Linksys SPA941 Phone ist the same as some of you wrote it in your FAQ of "Configuring a Linksys SPA-921 with 3CX Phone System".

The config. for the SPA941 in 3CX will I post next few hours.


Greethings,

Michael.
 
That FAQ fully describes how to configure the phone, but I'm asking about configuration settings for that phone in 3CX itself.
To tell me that settings, go to Edit Extension page, and than press 'Show advanced options' button, and tell me the settings of four check-boxes in there. If your phone is registering ok, I don't need other options.
 
Hi Archie,

sorry for delay, but here we go ....

Device is External --> unchecked
Bind to Media Server --> unchecked
Supports Re-Invite --> checked
Supports 'Replaces' header --> unchecked

I also tested "Bind to Media Server" with checked ... same problem

Hope this will help to find the error ...

Greethings and thanks for help,

Michael.
 
tcgmuc said:
Hi Archie,

sorry for delay, but here we go ....

Device is External --> unchecked
Bind to Media Server --> unchecked
Supports Re-Invite --> checked
Supports 'Replaces' header --> unchecked

I also tested "Bind to Media Server" with checked ... same problem

Hope this will help to find the error ...

Greethings and thanks for help,

Michael.
Click to expand...

Hi Archie,

could you find out anything about this error ?

Greethings,

Michael.
 
I think the problem is in the way SIPGATE processes 'Transfer' command. Or, possibly, even ISDN gateway may interfere in this situation. We can not play music on hold until we get corresponding request. So, it looks like in some cases SIPGATE doesn't send us such a request.
For more thorough investigation we need logs and, preferrably, traffic captures for each case. We will appreciate if you can provide us with it.
 
tcgmuc said:
...and by the way for next release ... it would be nice, if Ring-Groups can have their own Voice-Box and forwarding will be possible to an outside number if the timeout reaches, like a "normal" Extension.
Click to expand...

Hello...There is a very easy workaround this. If you to create an extension which you will never register, and forward the ring group to the voicemail of that extension.
 
Costas3CX said:
tcgmuc said:
...and by the way for next release ... it would be nice, if Ring-Groups can have their own Voice-Box and forwarding will be possible to an outside number if the timeout reaches, like a "normal" Extension.
Click to expand...

Hello...There is a very easy workaround this. If you to create an extension which you will never register, and forward the ring group to the voicemail of that extension.
Click to expand...

Hi there,

this ist the workaraound that I use for the moment, but it would be nice, that Ring-Groups will get their own Voice-Box.

Thanks for help,

Michael.
 
Hi there,

this ist part of the tracelog, if I call from my mobile to 3CX an put the mobile on hold and take it back from hold .... no music was played.

----
01:23:24.046|TransactionState.cxx(470)|Trace5|Resip|>>: discarding stray response: SipResp: 180 tid=6d3a0f610758954b cseq=INVITE [email protected]:5060 / 1 from(wire)
01:23:33.718|.\Endpoint.cpp(75)|Trace5|Endpoint|Endpoint::findSource: No Remote-Party-ID header found
01:23:33.718|.\Endpoint.cpp(81)|Trace5|Endpoint|Endpoint::findSource: DBCfgDevice got from database
01:23:33.734|.\Endpoint.cpp(84)|Trace5|Endpoint|Endpoint::findSource: DBCfgExtLineSet got from database
01:23:33.734|.\Endpoint.cpp(88)|Trace5|Endpoint|Endpoint::findSource: DBCfgDevice invalid or no host in contact is used
01:23:33.734|.\Endpoint.cpp(91)|Trace5|Endpoint|Endpoint::findSource: Device Is cleared
01:23:33.734|.\Endpoint.cpp(95)|Trace5|Endpoint|Endpoint::findSource: Lines Is here
01:23:33.750|.\Endpoint.cpp(102)|Trace5|Endpoint|Endpoint::findSource: Only one lines is here
01:23:33.750|.\Endpoint.cpp(105)|Trace5|Endpoint|Endpoint::findSource: Settings for caller is found: CfgExtLine:10003
01:23:33.750|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: INVITE [email protected]:5060 tid=eb78.d46c7ca6.0 cseq=INVITE [email protected] / 102 from(wire)
01:23:33.750|.\CallMgr.cpp(274)|Trace5|CallControl|ADSFactory::createAppDialogSet: Creating ADS for INVITE
01:23:33.750|.\CallConf.cpp(404)|Trace5|CallControl|CallConf::CallConf: Call created: C:E
01:23:33.750|.\CallConf.cpp(347)|Trace5|CallControl|CallConf::addCallLeg: Added leg# 1 to call C:E
01:23:33.750|.\Call.cpp(1116)|Trace5|CallControl|CallLegImpl::CallLegImpl: Leg @L:1@C:e is created
01:23:33.750|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_Start -> UAS_Offer
01:23:33.750|.\ISHandler.cpp(21)|Trace5|CallControl|ISHandler::onNewSession: Incoming: sis=1180;oat=Offer;rl=INVITE sip:[email protected]:5060;rinstance=546e812a04581877 SIP/2.0
01:23:33.750|.\Endpoint.cpp(75)|Trace5|Endpoint|Endpoint::findSource: No Remote-Party-ID header found
01:23:33.750|.\Endpoint.cpp(81)|Trace5|Endpoint|Endpoint::findSource: DBCfgDevice got from database
01:23:33.765|.\Endpoint.cpp(84)|Trace5|Endpoint|Endpoint::findSource: DBCfgExtLineSet got from database
01:23:33.765|.\Endpoint.cpp(88)|Trace5|Endpoint|Endpoint::findSource: DBCfgDevice invalid or no host in contact is used
01:23:33.765|.\Endpoint.cpp(91)|Trace5|Endpoint|Endpoint::findSource: Device Is cleared
01:23:33.765|.\Endpoint.cpp(95)|Trace5|Endpoint|Endpoint::findSource: Lines Is here
01:23:33.765|.\Endpoint.cpp(102)|Trace5|Endpoint|Endpoint::findSource: Only one lines is here
01:23:33.765|.\Endpoint.cpp(105)|Trace5|Endpoint|Endpoint::findSource: Settings for caller is found: CfgExtLine:10003
01:23:33.765|.\Call.cpp(89)|Trace5|CallControl|CallLegImpl::onIncoming: Endpoint is built: Ln:10003@sipgate_geheim
01:23:33.765|.\Call.cpp(458)|Trace5|CallControl|CallLegImpl::initMSEndpoint: Created internal MS endpoint for Ln:10003@sipgate_geheim: addr=10.0.1.100:7042
01:23:33.765|ServerInviteSession.cxx(91)|Trace5|Resip|>>: UAS_Offer: provisional(100)
01:23:33.765|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_Offer -> UAS_EarlyOffer
01:23:33.765|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends SIP/2.0 100 Trying
01:23:33.765|.\CallConf.cpp(95)|Log2|CallControl|CallConf::onIncoming: Incoming call from Ln:10003@sipgate_geheim to sip:[email protected]
01:23:33.765|.\CallStrategies.cpp(414)|Trace5|CallManager|StratInOut::initialize: Initialize InOut call strategy
01:23:33.765|.\ExtLine.cpp(207)|Trace5|Endpoints|ExtLine::getTargetOverride: Look for target override
01:23:33.781|.\CallTarget.cpp(761)|Trace5|CallManager|CT_GroupRingAll::selectNextTarget: Select new line for outbound call
01:23:33.796|.\Call.cpp(458)|Trace5|CallControl|CallLegImpl::initMSEndpoint: Created internal MS endpoint for Ext.103: addr=10.0.1.100:7044
01:23:33.796|.\CallConf.cpp(347)|Trace5|CallControl|CallConf::addCallLeg: Added leg# 2 to call C:E
01:23:33.796|.\Call.cpp(1116)|Trace5|CallControl|CallLegImpl::CallLegImpl: Leg 103@L:2@C:e is created
01:23:33.796|.\CallTarget.cpp(772)|Trace5|CallManager|CT_GroupRingAll::selectNextTarget: Extension Ext.103 is choosen for receiving call
01:23:33.796|.\CallConf.cpp(107)|Trace5|CallControl|CallConf::onIncoming: MediaServer could be used for this call
01:23:33.796|.\ISHandler.cpp(157)|Trace5|CallControl|ISHandler::onOffer: Offered: is=1180; rl=INVITE sip:[email protected]:5060;rinstance=546e812a04581877 SIP/2.0
01:23:33.796|.\CallStrategies.cpp(604)|Trace5|CallManager|StratInOut::onOffer: InOut: got offer from 10003@L:1@C:e
01:23:33.796|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Calling; DN 10003
01:23:33.796|.\CallTarget.cpp(813)|Trace5|CallManager|CT_GroupRingAll::Invite: Placing call to 103@L:2@C:e
01:23:33.843|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 100 tid=ca2fa85b1239af22 cseq=INVITE / 1 from(wire)
01:23:33.875|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 180 tid=ca2fa85b1239af22 cseq=INVITE / 1 from(wire)
01:23:33.875|DialogSet.cxx(702)|Trace5|Resip|>>: Cannot create a dialog, no Contact in 180.
01:23:33.875|.\CallStrategies.cpp(619)|Trace5|CallManager|StratInOut::onProvisional: InOut: got provisional SIP/2.0 180 Ringing from 103@L:2@C:e
01:23:33.875|ServerInviteSession.cxx(91)|Trace5|Resip|>>: UAS_EarlyOffer: provisional(180)
01:23:33.875|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_EarlyOffer -> UAS_EarlyOffer
01:23:33.875|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends SIP/2.0 180 Ringing
01:23:36.437|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 200 tid=ca2fa85b1239af22 cseq=INVITE [email protected]:5063 / 1 from(wire)
01:23:36.437|Dialog.cxx(547)|Trace5|Resip|>>: Dialog::dispatch, ignoring stray response: SipResp: 200 tid=ca2fa85b1239af22 cseq=INVITE [email protected]:5063 / 1 from(wire)
01:23:36.437|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAC_Start -> InviteSession::Connected
01:23:36.437|InviteSession.cxx(2343)|Trace5|Resip|>>: Sending SipReq: ACK [email protected]:5063 tid=e81c5227b6586158 cseq=ACK [email protected]:5060 / 1 from(tu)
01:23:36.437|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1183) sends ACK sip:[email protected]:5063 SIP/2.0
01:23:36.437|.\ISHandler.cpp(31)|Trace5|CallControl|ISHandler::onNewSession: Answered: sis=1183;oat=Answer;rl=SIP/2.0 200 OK
01:23:36.437|.\CallStrategies.cpp(560)|Trace5|CallManager|StratInOut::onAnswered: Call from Ln:10003@sipgate_geheim is answered on Ext.103
01:23:36.437|.\CallTarget.cpp(825)|Trace5|CallManager|CT_GroupRingAll::answered: Call is accepted on 103@L:2@C:e
01:23:36.437|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Ringing; DN 103
01:23:36.437|.\ISHandler.cpp(149)|Trace5|CallControl|ISHandler::onAnswer: Answered: is=1183; rl=SIP/2.0 200 OK
01:23:36.437|.\CallStrategies.cpp(628)|Trace5|CallManager|StratInOut::onAnswer: InOut: got answer from 103@L:2@C:e
01:23:36.437|.\Call.cpp(947)|Trace5|CallControl|CallLegImpl::provideAnswer: Provide answer (direct) to 10003@L:1@C:e
01:23:36.437|ServerInviteSession.cxx(251)|Trace5|Resip|>>: UAS_EarlyOffer: provideAnswer
01:23:36.437|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_EarlyOffer -> UAS_EarlyProvidedAnswer
01:23:36.437|ServerInviteSession.cxx(443)|Trace5|Resip|>>: UAS_EarlyProvidedAnswer: accept(200)
01:23:36.437|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_EarlyProvidedAnswer -> UAS_Accepted
01:23:36.437|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends SIP/2.0 200 OK
01:23:36.437|.\ISHandler.cpp(74)|Trace5|CallControl|ISHandler::onConnected: ConnectedUAS: is=1180;rl=SIP/2.0 200 OK
01:23:36.437|.\Call.cpp(177)|Trace5|CallControl|CallLegImpl::onConnected: Connected: 10003@L:1@C:e
01:23:36.437|.\CallStrategies.cpp(643)|Trace5|CallManager|StratInOut::onConnected: InOut: got Connected from 10003@L:1@C:e
01:23:36.437|.\Call.cpp(190)|Log2|CallControl|CallLegImpl::onConnected: Established media channel for Ln:10003@sipgate_geheim: remote=217.10.68.74:53374; local=10.0.1.50:16426
01:23:36.437|.\ISHandler.cpp(65)|Trace5|CallControl|ISHandler::onConnected: ConnectedUAC: cis=1183;rl=SIP/2.0 200 OK
01:23:36.437|.\Call.cpp(177)|Trace5|CallControl|CallLegImpl::onConnected: Connected: 103@L:2@C:e
01:23:36.437|.\CallStrategies.cpp(643)|Trace5|CallManager|StratInOut::onConnected: InOut: got Connected from 103@L:2@C:e
01:23:36.437|.\CallStrategies.cpp(664)|Log2|CallManager|StratInOut::onConnected: Call from Ln:10003@sipgate_geheim to Ext.103 is established
01:23:36.437|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Connected; DN 10003
01:23:36.437|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Connected; DN 103
01:23:36.437|.\CallConf.cpp(365)|Trace5|CallControl|CallConf::changeStrategy: Call C:E changes strategy CS.InOut to CS.Link
01:23:36.437|.\CallStrategies.cpp(846)|Trace5|CallManager|StratInOut::~StratInOut: InOut: strategy is terminated
01:23:36.437|.\Call.cpp(190)|Log2|CallControl|CallLegImpl::onConnected: Established media channel for Ext.103: remote=10.0.1.50:16426; local=217.10.68.74:53374
01:23:36.437|.\Call.cpp(197)|Trace5|CallControl|CallLegImpl::onConnCfmd: ConnCfmd: 103@L:2@C:e
01:23:36.609|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: ACK [email protected]:5060 tid=a3d9d4ed4d033194ec2f4e4f698d57d5 cseq=ACK [email protected] / 102 from(wire)
01:23:36.609|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: ACK [email protected]:5060 tid=a3d9d4ed4d033194ec2f4e4f698d57d5 cseq=ACK [email protected] / 102 from(wire)
01:23:36.609|ServerInviteSession.cxx(684)|Trace5|Resip|>>: dispatchAccepted: SipReq: ACK [email protected]:5060 tid=a3d9d4ed4d033194ec2f4e4f698d57d5 cseq=ACK [email protected] / 102 from(wire)
01:23:36.609|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition UAS_Accepted -> InviteSession::Connected
01:23:36.609|.\ISHandler.cpp(82)|Trace5|CallControl|ISHandler::onConnectedConfirmed: ConnCfmd: is=1180;rl=ACK sip:[email protected]:5060;rinstance=546e812a04581877 SIP/2.0
01:23:36.609|.\Call.cpp(197)|Trace5|CallControl|CallLegImpl::onConnCfmd: ConnCfmd: 10003@L:1@C:e
01:23:39.828|TuSelector.cxx(70)|Trace5|Resip|>>: Stats message
01:23:41.109|ServerAuthManager.cxx(363)|Trace5|Resip|>>: Sending challenge to SipReq: INVITE [email protected]:5060 tid=-216854ea cseq=INVITE [email protected]:5063 / 101 from(wire)
01:23:41.109|ServerAuthManager.cxx(41)|Trace5|Resip|>>: ServerAuth challenged request SipReq: INVITE [email protected]:5060 tid=-216854ea cseq=INVITE [email protected]:5063 / 101 from(wire)
01:23:41.234|ServerAuthManager.cxx(307)|Trace5|Resip|>>: Requesting credential for 103 @ 3CXPhoneSystem
01:23:41.234|Helper.cxx(865)|Trace5|Resip|>>: username=103 password=9470 realm=3CXPhoneSystem method=INVITE uri=sip:[email protected]:5060 nonce=12821325821:b518875c1d152ab0b4d4164d486c3783
01:23:41.234|ServerAuthManager.cxx(47)|Trace5|Resip|>>: ServerAuth requested credentials SipReq: INVITE [email protected]:5060 tid=-3b62688e cseq=INVITE [email protected]:5063 / 102 from(wire)
01:23:41.234|ServerAuthManager.cxx(125)|Trace5|Resip|>>: Checking for auth result in realm=3CXPhoneSystem A1=
01:23:41.234|ServerAuthManager.cxx(210)|Trace5|Resip|>>: Authorized request for 3CXPhoneSystem
01:23:41.234|.\Authorization.cpp(241)|Trace5|Authorization|AuthMgr::onAuthSuccess: Caller "103"<sip:[email protected]:5063>;tag=63cd0874c0b57c66i3 has been authenticated successfully
01:23:41.234|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: INVITE [email protected]:5060 tid=-3b62688e cseq=INVITE [email protected]:5063 / 102 from(wire)
01:23:41.234|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: INVITE [email protected]:5060 tid=-3b62688e cseq=INVITE [email protected]:5063 / 102 from(wire)
01:23:41.234|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::ReceivedReinvite
01:23:41.234|.\ISHandler.cpp(157)|Trace5|CallControl|ISHandler::onOffer: Offered: is=1183; rl=INVITE sip:[email protected]:5060 SIP/2.0
01:23:41.234|.\CallStrategies.cpp(122)|Trace5|CallManager|StratLink::onOffer: Link: Offer from 103@L:2@C:e
01:23:41.234|.\CallStrategies.cpp(141)|Trace5|CallManager|StratLink::onOffer: Link: Got HoldRequest from 103@L:2@C:e for 10003@L:1@C:e
01:23:41.234|.\Call.cpp(904)|Trace5|CallControl|CallLegImpl::provideOffer: Provide offer to Ln:10003@sipgate_geheim
01:23:41.234|ServerInviteSession.cxx(154)|Trace5|Resip|>>: InviteSession::Connected: provideOffer
01:23:41.234|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::SentReinvite
01:23:41.234|InviteSession.cxx(334)|Trace5|Resip|>>: Sending SipReq: INVITE [email protected] tid=e7562b7aff462709 cseq=INVITE [email protected]:5060 / 2 from(tu)
01:23:41.234|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends INVITE sip:[email protected] SIP/2.0
01:23:41.234|.\Call.cpp(943)|Trace5|CallControl|CallLegImpl::provideAnswer: Provide answer (MS) to 103@L:2@C:e
01:23:41.234|ClientInviteSession.cxx(118)|Trace5|Resip|>>: InviteSession::ReceivedReinvite: provideAnswer
01:23:41.234|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::ReceivedReinvite -> InviteSession::Connected
01:23:41.234|InviteSession.cxx(391)|Trace5|Resip|>>: Sending SipResp: 200 tid=-3b62688e cseq=INVITE [email protected]:5060 / 102 from(tu)
01:23:41.234|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1183) sends SIP/2.0 200 OK
01:23:41.234|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: OnHold; DN 103
01:23:41.343|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: ACK [email protected]:5060 tid=-fe8d0dff cseq=ACK [email protected]:5063 / 102 from(wire)
01:23:41.343|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: ACK [email protected]:5060 tid=-fe8d0dff cseq=ACK [email protected]:5063 / 102 from(wire)
01:23:41.406|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 100 tid=773ddf45b45cbc61 cseq=INVITE / 2 from(wire)
01:23:41.421|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 200 tid=773ddf45b45cbc61 cseq=INVITE [email protected] / 2 from(wire)
01:23:41.421|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::SentReinvite -> InviteSession::Connected
01:23:41.421|InviteSession.cxx(2343)|Trace5|Resip|>>: Sending SipReq: ACK [email protected] tid=b269a659d47b9373 cseq=ACK [email protected]:5060 / 2 from(tu)
01:23:41.421|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends ACK sip:[email protected] SIP/2.0
01:23:41.421|.\ISHandler.cpp(149)|Trace5|CallControl|ISHandler::onAnswer: Answered: is=1180; rl=SIP/2.0 200 OK
01:23:41.421|.\CallStrategies.cpp(208)|Trace5|CallManager|StratLink::onAnswer: Link: got answer from 10003@L:1@C:e
01:23:41.421|.\CallStrategies.cpp(224)|Trace5|CallManager|StratLink::onAnswer: Link: On-Hold is confirmed from 10003@L:1@C:e
01:23:41.421|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Held; DN 10003
01:23:50.234|ServerAuthManager.cxx(307)|Trace5|Resip|>>: Requesting credential for 103 @ 3CXPhoneSystem
01:23:50.234|Helper.cxx(865)|Trace5|Resip|>>: username=103 password=9470 realm=3CXPhoneSystem method=INVITE uri=sip:[email protected]:5060 nonce=12821325821:b518875c1d152ab0b4d4164d486c3783
01:23:50.234|ServerAuthManager.cxx(47)|Trace5|Resip|>>: ServerAuth requested credentials SipReq: INVITE [email protected]:5060 tid=-bd18c2ba cseq=INVITE [email protected]:5063 / 103 from(wire)
01:23:50.234|ServerAuthManager.cxx(125)|Trace5|Resip|>>: Checking for auth result in realm=3CXPhoneSystem A1=
01:23:50.234|ServerAuthManager.cxx(210)|Trace5|Resip|>>: Authorized request for 3CXPhoneSystem
01:23:50.234|.\Authorization.cpp(241)|Trace5|Authorization|AuthMgr::onAuthSuccess: Caller "103"<sip:[email protected]:5063>;tag=63cd0874c0b57c66i3 has been authenticated successfully
01:23:50.234|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: INVITE [email protected]:5060 tid=-bd18c2ba cseq=INVITE [email protected]:5063 / 103 from(wire)
01:23:50.234|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: INVITE [email protected]:5060 tid=-bd18c2ba cseq=INVITE [email protected]:5063 / 103 from(wire)
01:23:50.234|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::ReceivedReinvite
01:23:50.234|.\ISHandler.cpp(157)|Trace5|CallControl|ISHandler::onOffer: Offered: is=1183; rl=INVITE sip:[email protected]:5060 SIP/2.0
01:23:50.234|.\CallStrategies.cpp(122)|Trace5|CallManager|StratLink::onOffer: Link: Offer from 103@L:2@C:e
01:23:50.234|.\CallStrategies.cpp(154)|Trace5|CallManager|StratLink::onOffer: Link: Got 'Retrieve' for 10003@L:1@C:e from 103@L:2@C:e
01:23:50.234|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Connected; DN 103
01:23:50.234|.\CallStrategies.cpp(157)|Trace5|CallManager|StratLink::onOffer: Both legs are local, switch to direct media connection
01:23:50.234|.\Call.cpp(904)|Trace5|CallControl|CallLegImpl::provideOffer: Provide offer to Ln:10003@sipgate_geheim
01:23:50.234|ServerInviteSession.cxx(154)|Trace5|Resip|>>: InviteSession::Connected: provideOffer
01:23:50.234|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::SentReinvite
01:23:50.234|InviteSession.cxx(334)|Trace5|Resip|>>: Sending SipReq: INVITE [email protected] tid=2d04963536307f0a cseq=INVITE [email protected]:5060 / 3 from(tu)
01:23:50.234|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends INVITE sip:[email protected] SIP/2.0
01:23:50.375|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 100 tid=080b3f289419b22e cseq=INVITE / 3 from(wire)
01:23:50.406|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 200 tid=080b3f289419b22e cseq=INVITE [email protected] / 3 from(wire)
01:23:50.406|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::SentReinvite -> InviteSession::Connected
01:23:50.406|InviteSession.cxx(2343)|Trace5|Resip|>>: Sending SipReq: ACK [email protected] tid=7151806932073036 cseq=ACK [email protected]:5060 / 3 from(tu)
01:23:50.406|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends ACK sip:[email protected] SIP/2.0
01:23:50.406|.\ISHandler.cpp(149)|Trace5|CallControl|ISHandler::onAnswer: Answered: is=1180; rl=SIP/2.0 200 OK
01:23:50.406|.\CallStrategies.cpp(208)|Trace5|CallManager|StratLink::onAnswer: Link: got answer from 10003@L:1@C:e
01:23:50.406|.\CallStrategies.cpp(232)|Trace5|CallManager|StratLink::onAnswer: Link: Retrieve from hold is confirmed from 10003@L:1@C:e
01:23:50.406|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: Connected; DN 10003
01:23:50.406|.\Call.cpp(947)|Trace5|CallControl|CallLegImpl::provideAnswer: Provide answer (direct) to 103@L:2@C:e
01:23:50.406|ClientInviteSession.cxx(118)|Trace5|Resip|>>: InviteSession::ReceivedReinvite: provideAnswer
01:23:50.406|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::ReceivedReinvite -> InviteSession::Connected
01:23:50.406|InviteSession.cxx(391)|Trace5|Resip|>>: Sending SipResp: 200 tid=-bd18c2ba cseq=INVITE [email protected]:5060 / 103 from(tu)
01:23:50.406|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1183) sends SIP/2.0 200 OK
01:23:50.515|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: ACK [email protected]:5060 tid=-6d389d59 cseq=ACK [email protected]:5063 / 103 from(wire)
01:23:50.515|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: ACK [email protected]:5060 tid=-6d389d59 cseq=ACK [email protected]:5063 / 103 from(wire)
01:23:53.671|TransactionState.cxx(470)|Trace5|Resip|>>: discarding stray response: SipResp: 180 tid=cd2aa261aa4d1c48 cseq=INVITE [email protected]:5060 / 1 from(wire)
01:23:54.343|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipReq: BYE [email protected]:5060 tid=fb78.102ae75.0 cseq=BYE / 103 from(wire)
01:23:54.343|DialogUsageManager.cxx(1516)|Trace5|Resip|>>: Handling in-dialog request: SipReq: BYE [email protected]:5060 tid=fb78.102ae75.0 cseq=BYE / 103 from(wire)
01:23:54.343|InviteSession.cxx(1592)|Trace5|Resip|>>: Received SipReq: BYE [email protected]:5060 tid=fb78.102ae75.0 cseq=BYE / 103 from(wire)
01:23:54.343|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1180) sends SIP/2.0 200 OK
01:23:54.343|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::Terminated
01:23:54.343|.\ISHandler.cpp(100)|Trace5|CallControl|ISHandler::onTerminated: Terminated: is=1180;reason=PeerEnded;rl=BYE sip:[email protected]:5060;rinstance=546e812a04581877 SIP/2.0
01:23:54.343|.\CallStrategies.cpp(262)|Log2|CallManager|StratLink::onHangUp: Call(C:E): got Hang-Up from Ln:10003@sipgate_geheim; reason: BYE
01:23:54.343|.\CallConf.cpp(365)|Trace5|CallControl|CallConf::changeStrategy: Call C:E changes strategy CS.Link to <null>
01:23:54.343|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: OnHook; DN 103
01:23:54.343|ClientInviteSession.cxx(174)|Trace5|Resip|>>: InviteSession::Connected: end
01:23:54.343|InviteSession.cxx(2360)|Trace5|Resip|>>: "0172xxxxxxx"<sip:[email protected]>;tag=e5067445 Sending BYE
01:23:54.343|.\ISHandler.cpp(140)|Trace5|CallControl|ISHandler::onReadyToSend: InviteSession(1183) sends BYE sip:[email protected]:5063 SIP/2.0
01:23:54.343|InviteSession.cxx(2046)|Trace5|Resip|>>: Transition InviteSession::Connected -> InviteSession::Terminated
01:23:54.343|.\ISHandler.cpp(101)|Trace5|CallControl|ISHandler::onTerminated: Terminated: is=1183;reason=Ended
01:23:54.343|.\Call.cpp(223)|Trace5|CallControl|CallLegImpl::onEnded: Leg.onEnded 103@L:2@C:e got zero msg
01:23:54.343|.\CallConf.cpp(412)|Trace5|CallControl|CallConf::~CallConf: Destroying call C:E
01:23:54.343|.\CallEvents.cpp(78)|Trace5||FireStatusEvent: Fire event: OnHook; DN 10003
01:23:54.343|.\Call.cpp(1138)|Trace5|CallControl|CallLegImpl::~CallLegImpl: Leg 103@L:2@C:e is destroyed
01:23:54.406|.\Call.cpp(1138)|Trace5|CallControl|CallLegImpl::~CallLegImpl: Leg 10003@L:1@C:e is destroyed
01:23:54.453|DialogUsageManager.cxx(1190)|Trace5|Resip|>>: Got: SipResp: 200 tid=cb24990a827ab076 cseq=BYE / 2 from(wire)
01:23:54.453|InviteSession.cxx(1466)|Trace5|Resip|>>: InviteSession::dispatchTerminated SipResp: 200 tid=cb24990a827ab076 cseq=BYE / 2 from(wire)
----


Hope this will help to find the error, why since Version RC2 no MOH is played .... on RC1 it worked.

Greethings,

Michael.
 
SO if i understand right, the problem is with Sipgate and music on hold? If yes we just tested this in the latest build (which we will upload next week) If it can wait until then, and then apply the sipgate provider template - in advanced configuration, it should work fine
 
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