Solved Music on hold

[ronihihi1]

Hi guys,
I upgraded to V20 a few days ago. When I transfer, the music still plays in the background, and no one knows how to fix it.

 

[Alphabetic]

What is the system spec?

 

[ronihihi1]

What is the system spec?

ProcessorCount = 4
TotalDiskSpace = 466 GB
FreeDiskSpace = 430 GB
TotalPhysicalMemory = 7.645 GB
FreePhysicalMemory = 6.285 GB
OSArchitecture = X64

 

[JohnS_3CX]

Hi please give us a description (as detailed as you can) on how the transfer is done so we can understand what plays the music and why.

Example

1. call comes in via trunk going to DID assigned to ring group
2. user answers on webclient / ip phone / mobile client
3. what user presses to complete the transfer

 

[ronihihi1]

Hi please give us a description (as detailed as you can) on how the transfer is done so we can understand what plays the music and why.

Example

1. call comes in via trunk going to DID assigned to ring group
2. user answers on webclient / ip phone / mobile client
3. what user presses to complete the transfer

Only when it comes via trunk.2. Whatever Android or desktop iP phone some issues, blind transfer

 

[JohnS_3CX]

We would ideally need a bit more info, but here is a quick check you can do for now:

1. Click the 3 dots next to your trunk and export it.

2. Open the file and check these parameters:

<field name="IsSupportReinvite">0</field>
<field name="IsSupportReplaces">0</field>

3. They should have a zero like my example. If they have a 1 it can potentially cause the problem you described.

Can we check this first?

 

[ronihihi1]

We would ideally need a bit more info, but here is a quick check you can do for now:

1. Click the 3 dots next to your trunk and export it.

2. Open the file and check these parameters:

<field name="IsSupportReinvite">0</field>
<field name="IsSupportReplaces">0</field>

3. They should have a zero like my example. If they have a 1 it can potentially cause the problem you described.

Can we check this first?

ld name="IpInContactReg">1</field>

<field name="TimeBetweenRegistration">600</field>

<field name="SecondaryRegistrar"/>

<field name="IPRestriction">ANY</field>

<field name="TransportRestriction">ANY</field>

<field name="RequireAuthFor">1</field>

<field name="IpInContactRegValue"/>

<field name="RegistrarInvite">0</field>

<field name="IsSupportReinvite">1</field>

<field name="IsSupportReplaces">0</field>

<field name="DisableVideo">1</field>

<field name="SRTPMode">0</field>

<field name="IsBindToMS">1</field>

 

[JohnS_3CX]

I think we can solve this by changing <field name="IsSupportReinvite">1</field> to zero like below

<field name="IsSupportReinvite">0</field>

1. You will have to edit the exported trunk file to change this value.

2. Take a backup of your PBX to be on the safe side.

3. Then delete the trunk, and import the file we just edited

4. Once imported, you will have to assign your trunk to the same destination you had before.

5. Now make a test and perform some transfers and let us know if this fixed the problem.

If anything goes wrong, you can simply restore the backup

 

[ronihihi1]

I think we can solve this by changing <field name="IsSupportReinvite">1</field> to zero like below

<field name="IsSupportReinvite">0</field>

1. You will have to edit the exported trunk file to change this value.

2. Take a backup of your PBX to be on the safe side.

3. Then delete the trunk, and import the file we just edited

4. Once imported, you will have to assign your trunk to the same destination you had before.

5. Now make a test and perform some transfers and let us know if this fixed the problem.

If anything goes wrong, you can simply restore the backup

perfect its work Thanks so much

 

[JohnS_3CX]

You are welcome! Glad to hear it was solved