Music plays when extension is dialed from the outside

[tjp92]

Hey all,

Just configured/provisioned 3cx at the office. Right now our problem is that when a user phones our office, and dials the extension they want, music plays instead of the phone ringing normally. In addition to this it only rings once or twice. Trying to find where to change this in the 3cx management console but so far no luck

 

[AWS2P]

Hi,
what have you set , an IVR or a Q or RG for first answer to callers ?
do you have music since call come in or during transitions?
ringing time can be set in different place according to what you use, can be in extensions, in RG , in Q so need more details on your call flow to give you good answer.

 

[leejor]

Right now our problem is that when a user phones our office, and dials the extension they want, music plays instead of the phone ringing normally.

I assume that you mean that the caller hears music, not that a phone is playing music, rather than a ringing tone. Check the 3CX Activity Log to see where the caller is being routed.

 

[YiannisH_3CX]

If the call is routed to an IVR then after the caller has made a selection the default music on hold of the PBX will be played while the caller is waiting. This is the default behaviour. You can change the music on hold to a ringing tone but that will affect all cases where callers need to hear music on hold.