My SMB account just vanished

[Ridi]

Hi,

can anyone please assist me, my SMB account which is the free account up to 10 users has suddenly stopped working, the url for my account still resolves but when I check on my portal the service has been removed.

is there any reason why this would happen ? its been working well for over 1 year, is there a limited time one can make use of the free SMB service?

I have since created a new account but obviously I had the previous account setup and linked to all the desk phones so im having to start all over again.

regards,
Ridi

 

[ErgoArchitecture]

Thanks! Will do!

 

[mbernardi]

Good morning, I need clarification. To avoid canceling the free account, which portal is required to log in once a month? Also, is it sufficient to have just the administrator profile, or do all users need to log in once a month? Thanks.

 

[bitn2]

Just any user through the webclient.

 

[mbernardi]

Thanks, so if I use Web Client (PWA) (Google Chrome extension) on my Mac with one user, is that enough to ensure the instance is active? Correct?

 

[bitn2]

Thanks, so if I use Web Client (PWA) (Google Chrome extension) on my Mac with one user, is that enough to ensure the instance is active? Correct?

Yes, that should work for you.

 

[Mike_S]

Sorry I just want to clarify this (and preferably have a 3CX staff member clarify). Are you saying that 3CX Free will delete itself unless someone logs in via the web client? As in, making/receiving phone calls on a desk phone is not enough for the 3CX Free tenant to be considered "Active"?

 

[NikosK_3CX]

As mentioned earlier in this thread, an SMB Free system should be logged into via the web interface at least once a month to ensure it remains active.