My subscription got cancel, after reactivated, the FQND and portal account does not work

[MannAccessOH]

The account team cancel my subscription and after we reactivate it, the license stopped working and there is no way to contact unless I have an active V20 license.
I really do need to be able to contact the 3CX support team to make my account active again, anyone can help or any suggestions would be appreciated. Thanks.

 

[SteveITS]

Did you refresh the license in the admin panel?

 

[MannAccessOH]

Did you refresh the license in the admin panel?

It says your license key has been revoke.
But it should not until 19 December.
Any suggestions?

 

[IrinaP_3CX]

It says your license key has been revoke.
But it should not until 19 December.
Any suggestions?

@MannAccessOH

We were able to locate the license key in question, and it seems that the error was caused by the previously opened payment dispute.

We have checked the issue on our end and your license should now work. Could you please refresh your license information from the PBX dashboard again and let me know if the issue is resolved?

 

[MannAccessOH]

Thank you for helping me out.
However, after refreshing in the admin portal, the license looks good, but the FQND on portal is still not work.
Could you please check or point to me how to fix?

 

[IrinaP_3CX]

Thank you for helping me out.
However, after refreshing in the admin portal, the license looks good, but the FQND on portal is still not work.
Could you please check or point to me how to fix?
View attachment 52832
View attachment 52831

Please try again to see if it works?
You may check this guide https://www.3cx.com/docs/manual/firewall-router-configuration/

 

[MannAccessOH]

It is fully functioning now, thank you for you assistance Miss @IrinaP_3CX